Daniel Lenzi

Experience

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  The College at Brockport State University Of New York

  Jan 2013 - Dec 2013

  Global Ambassador

  • Prepare and coordinate special events, presentations, orientations, fairs, and tabling• Responsible for classroom and conference presentations on promoting studying abroad• Managed marketing of study abroad opportunities through social media and the college newspaper

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  Kiawah Island Golf Resort

  Feb 2014 - May 2014

  Recreation Intern

  • Plan and implement youth, teen, group, and corporate events• Leading special events for holiday activities

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  Salamander Resort & Spa

  Jun 2014 - Oct 2016

  Recreation Supervisor

  • Direct supervisor of the resort pools and recreational programming• Recreation Department trainer, where I develop and implement training standards, policies and guidelines to ensure customer service quality• Program and execute family, corporate and special events for local and resort guests• Develop youth and teen activities that are unique and educational• Operate the fitness center facility and instruct outdoor fitness activities to guests

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  The Henderson

  Oct 2016 - Nov 2021

  Director of Recreation

  • Utilized knowledge of Recreation policies and procedures to implement new standard operating procedures and integrate a seamless process through pre-opening of the resort.• Continued to improve and implement daily procedures for group events, beach operations, pool operations and family related events to provide an excellent experience while adhering to safety regulations to follow company values.• Displayed leadership in Hospitality through exemplifying Forbes Five Star customer service and creating a positive atmosphere for guest relations.• Empowered employees to provide excellent customer service through continually improving on training and onboarding programs, establishing and maintaining open collaborative relationships and utilizing an “open door” policy to address employee concerns and improve on team morale.• Successfully managed over 25 employees by overseeing operations on a daily basis, setting the team up for success and assisting with challenging guest interactions. Show less

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  RealJoy Vacations

  Nov 2021 - Sept 2022

  Property Manager

  • Directed operations in a territory encompassing 75 vacation rental properties by overseeing housekeeping, inspections and maintenance to ensure timely and thorough turns of all properties, maintaining high cleaning standards and proper readiness for new guests. • Managed a team consisting of 2 Inspectors and an Assistant Property Manager, in addition to coordinating with 5 cleaning companies and 10 different maintenance vendors on a daily basis to ensure efficiency. • Ensured prompt responses to guest issues by providing recommendations to owners regarding outsourcing vendors or addressing issues in-house and seeking approvals as necessary. Show less

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  Sun Palace Vacations

  Sept 2022 - Nov 2024

  General Manager

  In my time at Sun Palace Vacations, I played a pivotal role in steering the company through the challenges posed by Hurricane Ian, including rebuilding our office and managed properties. Despite adversity, I led the company to become the top vacation rental provider on Fort Myers Beach.- Fostered a positive company culture while managing all aspects of operations, from owner relations to administrative functions, financial oversight, and human resources.- Directed a team of 13 employees and 30+ contract vendors (cleaners, maintenance personnel) to ensure smooth day-to-day operations and maximize efficiency.- Spearheaded business development and acquisition initiatives, onboarding 130 properties between September 2022 and November 2024, including securing new owners and proposals for large condo developments.- Conducted regular financial reviews and budgeting analysis, focusing on P&L statements to ensure fiscal health and profitability.- Implemented effective problem-solving strategies, addressing employee, guest, and owner concerns to ensure high levels of satisfaction and operational success. Show less