Stephen Dills

Experience

• 

  Lowes Foods

  Mar 1999 - Dec 2009

  Assistant Front End Manager

  Supervised employees engaged in sales work, taking of inventory, reconciling cash with sales receipts, keeping operating records and preparing daily records of transactions. Executed daily operations of opening and closing the store. Trained and managed employees to achieve significant improvements in their productivity. Answered customer complaints and inquiries in a professional manner.

• 

  Wilkes Community College

  Aug 2011 - May 2012

  I attended Wilkes Community College to get a Degree in Computer Networking. Received and resolved help desk request among faculty and staff. Set up computer labs, reinstalled or updated software. Reloaded operating system as well as insuring computers were virus free and followed security protocol.

  • Student

    Jan 2010 - May 2012

  • Intern

    Aug 2011 - Dec 2011
• 

  Wilkes Community College

  Aug 2012 - Nov 2017

  Lab Assistant (Academic Success Center) / Professional Tutor (SAGE)

  I assist Students with their computer needs and questions. I also assist and tutor with Microsoft Office Programs as well as other programs that are used on campus.

• 

  Wilkes County Office

  Nov 2017 - Feb 2018

  Computer Systems Administrator I

  • Maintained over 400+/- End Users (Sheriff Department, Health Department, D.S.S, Parks and Rec, Landfill, Airport, etc.)• Supported users utilizing Active Directory, LanSweeper, Bumgar, Microsoft exchange and Sophos Anti-Virus• Reimaged Computers, pushed out updates and patches using Dell Kace (QUEST) system• Gave hardware support resulting in changing out parts and/or equipment as needed.• Made and tested patch cables.

• 

  TEKsystems

  Mar 2018 - Aug 2019

  Helpdesk Support

  Contractor for Lowe’s Corporate Office

• 

  Lowe's Companies, Inc.

  Aug 2019 - now

  IT Support Technician