Stephen Dills

Stephen Dills

Assistant Front End Manager

Followers of Stephen Dills619 followers
location of Stephen DillsJohnson City, Tennessee, United States

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  • Timeline

  • About me

    IT Support Technician

  • Education

    • Wilkes Community College

      2010 - 2012
      Networking Computers

      Activities and Societies: Associate of Information Technology Professionals, Baptist Student Union, Student Government

    • Wilkes Central High School

      1991 - 1994
    • Wilmington University

      -
      Cybersecurity
  • Experience

    • Lowes Foods

      Mar 1999 - Dec 2009
      Assistant Front End Manager

      Supervised employees engaged in sales work, taking of inventory, reconciling cash with sales receipts, keeping operating records and preparing daily records of transactions. Executed daily operations of opening and closing the store. Trained and managed employees to achieve significant improvements in their productivity. Answered customer complaints and inquiries in a professional manner.

    • Wilkes Community College

      Aug 2011 - May 2012

      I attended Wilkes Community College to get a Degree in Computer Networking. Received and resolved help desk request among faculty and staff. Set up computer labs, reinstalled or updated software. Reloaded operating system as well as insuring computers were virus free and followed security protocol.

      • Student

        Jan 2010 - May 2012
      • Intern

        Aug 2011 - Dec 2011
    • Wilkes Community College

      Aug 2012 - Nov 2017
      Lab Assistant (Academic Success Center) / Professional Tutor (SAGE)

      I assist Students with their computer needs and questions. I also assist and tutor with Microsoft Office Programs as well as other programs that are used on campus.

    • Wilkes County Office

      Nov 2017 - Feb 2018
      Computer Systems Administrator I

      • Maintained over 400+/- End Users (Sheriff Department, Health Department, D.S.S, Parks and Rec, Landfill, Airport, etc.)• Supported users utilizing Active Directory, LanSweeper, Bumgar, Microsoft exchange and Sophos Anti-Virus• Reimaged Computers, pushed out updates and patches using Dell Kace (QUEST) system• Gave hardware support resulting in changing out parts and/or equipment as needed.• Made and tested patch cables.

    • TEKsystems

      Mar 2018 - Aug 2019
      Helpdesk Support

      Contractor for Lowe’s Corporate Office

    • Lowe's Companies, Inc.

      Aug 2019 - now
      IT Support Technician
  • Licenses & Certifications