Bella Amanda Jati

Experience

• 

  EF English First Indonesia

  Apr 2014 - Jun 2014

  Telemarketer
• 

  PT Pos Indonesia (Persero)

  Dec 2015 - Apr 2022

  • Prepare and arrange schedules for the director.• Prepare and provide company weekly reports.• Assist the director with projects and duties.• Fulfill the duties assigned by the director.• Site visit with the director. • Manage customer service regarding complaints.• Develop standard procedures and training to ensure service improvement.• Assist, investigate and solve problems in customer service and frontliners.• Guide customer service and frontliners to achieve goals. • Supervise sales operations and performance.• Lead and supervise staffs’ performance and achievement.• Build new customer to maximize sales.• Maintain existing customers, either mail, AgenPos, and logistic customers.• Build strategies by analyzing competitors’ pricing. • Manage customer service regarding complaints.• Monitor daily activities and transactions of front-liners. • Oversee daily transaction, general ledger, and bank reconciliation.• Manage month-end and year-end closing. • Input daily transaction into balance sheet. • Screen and interview potential candidates applying jobs in the office.• Maintain employees records.

  • Secretary of Director of Courier and Logistic Business

    Apr 2021 - Apr 2022

  • Service Supervisor

    Sept 2019 - Mar 2021

  • Sales Supervisor

    Mar 2019 - Aug 2019

  • Service Supervisor

    Jul 2018 - Feb 2019

  • Accounting Supervisor

    Jul 2016 - Jul 2018

  • Staff of Accounting Division

    Jun 2016 - Jun 2016

  • Staff of Human Resource Department

    Dec 2015 - May 2016
• 

  University of Indonesia

  Aug 2022 - Jul 2024

  Postgraduate Student

  - Graduate with distinctionPost Graduate Student in Digital Marketing & Analytics with courses: 1. Consumer Behavior in Digital Era 2. Market Research and Analytics in Digital Era 3. Branding Strategy in Digital Era 4. Social Marketing in Digital Era 5. Omni Channel Marketing

• 

  PT Pos Indonesia (Persero)

  Sept 2024 - now

  - Manage end-to-end retail product portfolio, including courier and financial services- Develop and execute retail business strategies to drive growth and customer engagement- Oversee recruitment, performance, and development of Agenpos and Oranger- Monitor sales performance and conduct regular business evaluations for optimization - Assist the manager in developing and implementing corporate sales strategies to achieve revenue targets.- Lead and guide the account executive team to meet sales targets.- Supervise and evaluate sales performance against established targets.- Identify and provide solutions to improve strategies for challenges faced by account executives team.- Ensure customer receivables are well-managed and paid on time.

  • Retail Business and Partnership Manager

    Apr 2025 - now

  • Assistant Manager of Courier and Logistic Enterprise Business

    Sept 2024 - Mar 2025
• 

  Fithub Indonesia

  Oct 2024 - now

  Pound Instructor

  Teaching every Friday on 19.10 at Fithub Otista