Atish Menon

Experience

• 

  Accenture

  Apr 2007 - Nov 2015

  I was responsible for end – end coordination, course delivery and management of trainings for Mumbai, Pune, Bangalore, Dalian, Manila, Kuala Lumpur, Prague and Londono This includes, creating meet workspace, managing checklists, administering pre-conduct and post-conduct course surveys, adding faculty and participant feedback to change logso Organize and host preparation and de-brief calls with faculties before and after the trainingo Working and clearing deals on Global Pricing System (GPS) to match the CCI• Monthly/ Quarterly Reporting – I prepare a metric report every month/ quarter for CFM Leads• Monthly Calls - I prepare the agenda for the monthly calls with APAC, EMEA and NA, and post the relevant meeting notes to the SharePoint I maintain• Weekly updates – Weekly updates to FY Plan and Team Status report for assigned courses. This includes a cautious review of the course list, updating course dates, locations, and approvals; review recent emails for accuracy• Ensure high priority feedback is addressed within 30 days or before any upcoming session. For Medium/Low priorities- Organize inputs, assign priorities/ responsibilities and review with Training Developer quarterly• Assist with all training development for the 4 core courses, and Additional CFM Non-Exec courses including review, editing, etc Show less I was responsible for the Customer Service (CSAT) parameter of performance of a group of 15 – 20 individuals.The objective was to move them from ‘low performers’ to ‘high performer’ group.This included a detailed analysis of their current performance, skill gaps and creating a training strategy, conduct classroom sessions with them, document their performance and create a performance development program. This also included addressing behavioral issues with a lot of coaching and guidance.• Team Engagement activities – I was responsible for leading team engagement activities across the Mumbai – Bangalore teams. Show less

  • Program and Operations Senior Analyst

    Apr 2013 - Nov 2015

  • Voice Coach

    Jul 2010 - Mar 2013

  • Customer Manager

    Apr 2007 - Jun 2010
• 

  Accenture in India

  Dec 2015 - now

  Learning Enablement (LE) Associate Manager

  • Partner with key Delivery practice leads to understand key skills needs• Work with Learning &Talent Development Lead on developing capability development programs to meet those needs• Create and publish training curriculums• Manage capability/specialty updates• Manage Single Skills Inventory (SSI) updates• Support vendor training and vendor certification programsCommunities of Practice support• Build/Deploy:• Work with CoP and Social Catalyst team to understand overall CoP objectives and how to best organize CoPs• Support CoP’s in the establishment of overall governance (i.e., how the CoP’s will be managed) – each CoP and across all AI Delivery CoPs• Support CoP teams in the build of new CoP sites, and key info and activities that the CoP’s will leverage• Support CoP teams in asset tagging, and structuring where assets and information is stored on CoP sites • Support the deployment of new CoPsRun:• Monitor sites (and collect feedback from users and sponsors) in order to identify needed CoP site changes• Work closely with ALKMS CI team to implement changes• Support CoP leadership in running CoP events, communicating key messages, etc.• Support CoP leadership in facilitating CoP calls/meetings• Support CoP’s with Reporting on key metrics (see below)• Support cross-Community (i.e., cross-AI Delivery) events / virtual events (e.g., “asset harvesting campaign”, “social learning treasure hunt”, etc.)• Support webinars• Work with CoP leaders/sponsors to identify ongoing/ad-hoc webinar needs• Work closely with cross Digital Delivery ALBI webinar lead to schedule, communicate, and run the webinars• Work with business SMEs to capture session AGENDA, DESCRIPTION FACULTY, and CONTENT• Support conduct of webinar, if needed• Circles, Learning Boards, and Collections• Identify key metrics that should be leveraged by all AI Delivery CoPs (e.g., site visits, most downloads, key contributors, etc.) and determine a reporting mechanism Show less