Preetpal Singh

Experience

• 

  KocharTech

  Oct 2007 - Aug 2018

  Handling Indiamart account, Managing Process KPI’sInteracting with Client and seeking process suggestion on process improvement Preparing WBR / MBR / QBR and presenting to higher managementTaking a review of Team Leads and giving target for the upcoming weekCalculating critical incidence and to curb it by effective management ( Festival Days / Exam Leaves)Planning manpower and scheduling it as by Calling pattern for effective process movement Tracking BQM TL / Agent and planning there refresher training for quick fixTracking Dark points of process and removing them prior any dent on processEffective planning for maintaining positive EBT Cost calculation and reducing unwanted expenditure Show less Handling Indiamart account,Managing Process KPI’sInteracting with Client and seeking process suggestion on process improvement Preparing WBR / MBR / QBR and presenting to higher managementTaking a review of Team Leads and giving target for the upcoming weekCalculating critical incidence and to curb it by effective management ( Festival Days / Exam Leaves)Planning manpower and scheduling it as by Calling pattern for effective process movement Tracking BQM TL / Agent and planning there refresher training for a quick fixTracking Dark points of the process and removing them prior any dent on processEffective planning for maintaining positive EBT Cost calculation and reducing unwanted expenditure Show less

  • Deputy Manager

    Jul 2017 - Aug 2018

  • Assistant Manager

    Nov 2014 - Jul 2017

  • Senior Team Lead

    Oct 2011 - Nov 2014

  • Team Leader Operations

    Apr 2009 - Oct 2011

  • Subject Matter Expert

    Nov 2008 - Apr 2009

  • TSE

    Oct 2007 - Nov 2008
• 

  Maxicus

  Sept 2018 - Feb 2023

  Spearheaded operations, process improvement initiatives, and client management strategies, driving organizational success. Handling CARS24 account, managing process KPI’s, revenue & LeakageClient managementProcess intelligence and suggestion to clientsProjectsSmooth functioning across departments

  • Senior Operations Manager

    Jul 2021 - Feb 2023

  • Customer Service Manager

    Sept 2018 - Feb 2022
• 

  Deluxe Services Limited

  May 2023 - Jan 2025

  Office Manager

  Results-Driven Office Administrator facilitating smooth operations and optimizing productivity as the leader of a fast-paced Recruitment and Compliance team. Known for streamlining processes, implementing efficiency improvements, and cultivating a culture of collaboration. Committed to guiding organizational achievement through principled leadership, diligent attention to nuanced responsibilities, and an uncompromising dedication to compliance.Core Strengths:- Operational Oversight - Process Improvement- Team Management- Administrative Support- Compliance Guidance Show less

• 

  Deluxe Staffing Limited

  Jan 2025 - now

  Office Manager

  Results-Driven Office Administrator facilitating smooth operations and optimizing productivity as the leader of a fast-paced Recruitment and Compliance team. Known for streamlining processes, implementing efficiency improvements, and cultivating a culture of collaboration. Committed to guiding organizational achievement through principled leadership, diligent attention to nuanced responsibilities, and an uncompromising dedication to compliance.Core Strengths:- Operational Oversight - Process Improvement- Team Management- Administrative Support- Compliance Guidance Show less