Radka Papouskova

Experience

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  Komerční banka

  Jan 1994 - Jan 2001

  Deputy Director of Department of Loans for Individuals

  Deputy Director of Department of Loans for Individuals (1996-2001)Head of Mortgage and Consumer Loans Unit (1996-2001)Vice-President of Loan CommitteeMortgage Loan Banker (1994-1996)

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  CSOB Hypotecni banka

  Jan 2001 - Jan 2010

  Director of Product Development Department

  Set-up of the department incl. development of training system for branches and brokersMedia relations activitiesVice-President of European Mortgage Federation, BrusselsVice-Chairman Mortgage Committee Czech Bank Association

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  UniCredit

  Jan 2010 - Jan 2012

  Head of Mass Market Segment

  Responsibility for Mass market segment strategy incl. campaigns, for Mortgage Loans Department and Transactions and Individuals Current Acconut Packages Department,Member of Mortgage Committee Czech Bank Association

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  GOLEM FINANCE/GOFIS

  Jan 2012 - Jan 2015

  Team and Project Manager

  As Project Manager responsible for creation of content and implementation of intranet for brokers.As Head of team responsible for knowledge base management for housing-financing specialists,

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  Česká spořitelna

  Jan 2015 - Jan 2024

  I am supporting chapter members in customer experience area, research, customer journeys etc. I am responsible for people development and in the same time I do day-to-day work in CX area, in an enabling tribe Assisted Channels, a part Branch Domain. Squads´memebers in a chapter solve various topics, e.g. remote advisory for clients; branches reconstruction, cash and money circulation, work on tablets for branch staff. Previous CL and squad member in process oriented squad where we were developing new functionality for branches and back office. Zobrazit méně

  • Chapter Lead and Customer Journey Expert

    Jan 2019 - Jan 2024

  • Head of Retail Methodology

    Jan 2015 - Jan 2019