Mike A.

Experience

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  Cruise Direct

  Sept 1999 - Jul 2003

  Lead Software Engineer | Director of Software Development

  Achievements:🔹Created the first online booking engine (SaaS) for the cruise line industry.🔹Negotiated the licensing of industry-first tech with Carnival, Disney, Royal, and Sabre as white-label solutions.🔹Led all SaaS projects, including development of the earliest implementation of web services using a multi-tiered REST architecture using several EDI standards, including XML.🔹Built a team of highly motivated and effective developers, project managers, and business analysts to deliver solutions.🔹Created and demoed a prototype to showcase for potential investors. Show less

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  Hewlett Packard Enterprise

  Jul 2003 - Aug 2005

  Lead Software Engineer

  Hewlett Packard Enterprise (HPE) is a leading global technology company that specializes in delivering edge-to-cloud solutions. Founded in 1939, HPE focuses on helping businesses harness the power of their data across various locations, from edge systems to cloud environments. The company operates across multiple segments, including High-Performance Computing & AI, Storage, Intelligent Edge, and Financial Services. HPE employs around 62,000 people worldwide and is renowned for its diverse product lineup.Achievements:🔹Created an eCommerce solution successfully processing over $300 million in excursion transactions a year, with a net commission of $90 million.🔹Worked with auditing firms PwC and KPMG on a series of SOX and other regulatory compliance initiatives.🔹Implemented a new system for Norwegian Cruiseline that generated reports from customer surveys (common cards) in minutes, providing instantaneous feedback on issues allowing for the crew to make improvements within minutes instead of weeks.🔹Managed the overhaul of the ticketing system, resulting in a weekly cost savings of $22 thousand, by implementing automated processes and streamlining workflows.🔹Automated several BI and Data Warehousing solutions via automated ETL processes, resulting in more accurate and faster reporting. Show less

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  IWire

  Aug 2005 - Jun 2008

  Lead Software Architect

  Achievements:🔹Engineered and implemented a real-time, auto-scaling financial transaction system using the ISO 8583 standard, facilitating the transfer of funds between ATMs in the US and South America, resulting in a 20% increase in transaction speed.🔹Collaborated with cross-functional teams to ensure compliance with the strictest PCI DSS standards for financial transactions, reducing potential security risks by 30%.🔹Played a pivotal role in securing capital funding by actively participating in crucial meetings and demos, resulting in $5M in funding.🔹Built a debit card issuance system with 3DES encryption. Show less

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  Premier Guest Services, LLC

  Jun 2008 - Jun 2013

  Director of Information Technology

  Premier Guest Services, LLC specializes in delivering exceptional vacation experiences through its innovative membership loyalty programs, Exotic Travelers and Prestige Travelers. The company provides comprehensive reservation and concierge services to nearly 50,000 Loyalty Club Members. Premier Guest Services employs 27 people and operates as a tour operator, integrating travel components to create bespoke vacation packages for clients​ (Apollo)​.Achievements:🔹Pioneered a groundbreaking eCommerce platform resulting in $200M+ in annual sales with self-servicing, saving the company $5M annually in employment costs.🔹Rolled out several payment gateways including Bitcoin, Affirm, PayPal and Artificial Intelligence (AI) fraud checks from Visa and Mastercard.🔹Spearheaded OAuth2-based two-factor authentication to secure all SaaS apps.🔹 Recharged the customer experience, leading the rollout and integration of a cloud-based phone system (Genesys) for a world-wide call center with the migration to Salesforce CRM and Artificial Intelligence (AI) chatbot. Show less

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  Premier Worldwide Marketing, LLC

  Jun 2013 - now

  Chief Technology Officer (CTO)

  Karisma Hotels & Resorts, together with Premier Worldwide Marketing, LLC, offers luxurious and unique hospitality experiences, enhancing guest satisfaction. The partnership manages a diverse portfolio of award-winning hotels. Employing over 1,000 individuals globally, they generate an estimated annual revenue of $300M, demonstrating robust growth.Achievements: 🔹Orchestrated a deep digital transformation within the organization by spearheading a series of projects that transformed the landscape through automated ETL processes, robust data warehouses, Machine Learning (ML) data modeling, and advanced BI solutions.🔹Empowered senior executives with immediate access to a comprehensive set of BI dashboards with near-real-time insights.🔹Deployed an Artificial Intelligence (AI) inventory system to optimize prices based on current and historical demands, adding $54 million yearly to the bottom line.🔹 Engineered the migration to Azure and AWS to scale on-demand, provide disaster recovery, and create a secure environment for all apps, APIs, and microservices, resulting in a 99.999% uptime.🔹Built a diverse IT organization of developers, managers, dev-ops, security personnel, and outsourced contractors across Europe, Asia, and South America, into a unified and cohesive entity with a shared vision. 🔹Led the design and implementation of an ML-based data warehouse, enhancing SaaS data analysis capabilities for better decision-making processes and scalability, showcasing strong technology leadership skills and software development expertise.🔹Championed the migration of legacy systems to AWS cloud solutions, resulting in a 30% reduction in operational costs and a 50% improvement in system performance.🔹Managed the strategic partnerships with Nickelodeon and Margaritaville to drive revenue growth by 10%, through the development of tailored technology solutions. Show less

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  Healorium Technologies

  Jun 2024 - now

  Chief Technology Officer

  Developed an AI-driven system utilizing machine learning and reinforcement learning (RL) techniques to automate document redaction for HIPAA compliance and medical billing code prediction. Leveraged ClinicalBERT, a transformer-based language model, for multi-label classification to predict billing codes from clinical PDFs. Reinforcement learning was applied to optimize both the redaction process and billing code accuracy, allowing the system to learn and improve based on user feedback. The solution includes real-time feedback loops, continuous fine-tuning with PyTorch and Hugging Face Transformers, and dynamic adaptation for enhanced medical coding and privacy compliance. Show less