Katie Willis

Experience

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  Converga Pty Ltd

  May 2013 - Jun 2014

  Administration Assistant

  • Consistently working on ways for the company to become paperless through constant research and regular presentations• General administrative duties such as filing, monitoring general enquiries inbox, mail distribution, answering and directing calls, and setting up meetings• Providing support for managers and employees• Organizing travel and transport for senior management and ordering office supplies• Writing letters and emails on behalf of other employees• Booking training courses for employees Show less

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  The Old Yard Tapas Bar

  Jun 2014 - Jan 2015

  Assistant Manager

  • Assisting the general manager with all floor operations• Providing front of house and bar service• Liaising with customers and suppliers• Locking and cashing up and the end of the shift• Being the first point of call between employees and managers• Conflict resolution with both employees and customers• Producing employee Rota’s • Using sage payroll to pay salaries and calculate holiday pay

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  Wycombe District Council

  Mar 2015 - Mar 2015

  Credit Control Officer

  *Temporary Position*Credit Control, Telephone/Email, Mail Management, Typing, Filing, Handling sensitive information, Reporting, Database interactions, Receiving of Electronic Payments

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  Variable Message Signs

  May 2015 - Sept 2015

  Office Assistant

  • General administration tasks such as directing calls and monitoring the general enquiries email inbox• Assisting managers and employees• Distributing mail• Organizing training events, hotels, and transport• Assisting the accountancy team with invoicing and queries

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  TRES CORAZONES LIMITED

  Sept 2015 - Apr 2019

  Restaurant Manager

  • Management of current and future sales to ensure adequate resources for smooth running of operations• Creating and maintaining close relationships with customers, suppliers and shareholders• Organizing and preparing events (wine tastings, seasonal holidays etc.)• Assisting in floor controls including hosting, bar work, and waiting tables• Management of all staff members – acting as a role model to encourage the highest level of customer service• Stock control and invoice management• Monitoring employee performance and organizing training where necessary • HR, recruitment and dismissal • Developing new and innovative ways to improve cash flow Show less

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  OxLEP Skills

  May 2019 - Aug 2021

  • Responsible for the successful delivery of the ESF funded Oxfordshire skills programme to agreed outcomes, within deadline and budget.• Provide in depth skills support to Oxfordshire’s Small, Medium Enterprises (SMEs) and effectively manage and maintain a strong enquiry pipeline. Account manage clients signposting SMEs to other support and assets available in the skills support eco-system• Develop a co-ordinated skills support triage response function to review a SME’s eligibility and suitability for the ESF project, assess their needs, register SMEs onto the project and refer and signpost to relevant services• Responsible for line management of the Business Skills Consultant and Senior Programme Administrator and providing support to the Skills Hub Manager• Support the delivery of the Skills Needs Analysis (SNA) diagnostic assessment and resulting Training and Development plan which analyses the training requirements of SMEs • Responsible for the tracking and monitoring of delivery against targets, milestones and budget.• Work with existing skills support networks, district and city councils, government departments and other agencies to provide an effective skills support service for Oxfordshire Show less My main focus is to support in the smooth running and operations in the Skills for Business ESF funded programme. Working across the wider OxLEP Business team to encourage knowledge sharing between teams. I act as a first point of contact, including general inquiries, triage and reception; signpost and direct support accessing the OxLEP Business website resources. Frequently updating the Customer Relationship Management database to ensure the wider team has access to the most relevant information.Working cooperatively, as part of the wider OxLEP Business team helping to deliver prompt, efficient and effective admin and business support, via the telephone and additional resources on the OxLEP Business team website, including signposting to other nationwide support available to individuals and businesses within Oxfordshire. Organising programme meetings, taking minutes and circulating to attendees. Assisting with the organisation and successful delivery of workshops and business events.Assisting with project claims and reporting on a monthly and quarterly basis and provide general administration, finance and logistics support. Collecting, processing and input data into the team’s information management/ filing systems and databases ensuring eligibility, accuracy, confidentiality and security of data and compliance with programme and statutory requirements. Show less

  • ESF Skills for Business Programme Executive

    Oct 2020 - Aug 2021

  • ESF Skills for Business Programme Senior Administrator

    May 2019 - Sept 2020
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  CORAZÓN DEL RÍO

  Aug 2021 - Dec 2022

  Operations Manager

  • Day-to-day management of all restaurant operations, systems & procedures. • Forecasting trends & financial planning to effectively implement strategies aimed at increasing revenue and decreasing costs. • Executive Assistant support for Company Director.• Monitoring company performance, developing monthly financial, stock and performance reports & presenting to directors. • Implementing & monitoring management Key Performance Indicators. • Managing finances & responsible for purchasing, monthly payroll, and VAT returns. • Responsible for the entire recruitment process, creating employment contracts, job descriptions, appraisals, organising training, grievances, the disciplinary procedure and general HR issues. • Reviewing supplier quality and costs, initiating supplier change overs where necessary. • Marketing and Communications: Developing and procuring marketing material including control of socials, campaigns & print. • Reporting to the Company Director and being responsible for 3 direct line reports. • Working closely with the Company Director, overseeing general business operations, acting as the Company Ambassador in her absence. Show less

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  Versantus - Award winning Drupal agency

  Mar 2023 - now

  Executive Assistant & Office Manager