Stefania Stanciu

Experience

• 

  Nike

  Nov 2007 - Oct 2014

  Store Manager

  • Execute full scale sales operations • Delivered excellent customer service through relationship building and daily problem-solving • Collection of sales metrics and established team objectives • Lead, mentor, train associates and monitor team performance • Ensure work efficiency and profit accumulation utilizing SOPs • Duties include developing sales and marketing strategies • Supervised the delivery to new clients and coordinated backstore supplies

• 

  JACOBS DOUWE EGBERTS

  Jul 2015 - Aug 2017

  Field Manager

  Create strong partnership with retailers• Surpassed sales goals by elaborating strategies• Develop Business by understanding customer needs• Make presentations about field activity and set examples of best practices• Demonstrated an unwavering commitment to customer service• Adding new customers while maintaining premium service levels with existing accounts• Collection of data from territory to execute regular reports and analysis

• 

  Starbucks

  Sept 2022 - now

  • Responsible for the shift and management of the baristas• Complex operation and billing of cash registers and safes• Compliance with the hygiene and food safety concept• Identify sales opportunities and promote campaigns• Carrying out coffee tastings and presentations (“sampling”)• Administrative tasks (orders / deliveries) • Gäste begrüßen und eine starke professionelle Beziehung aufbauen• Zubereitung von Getränken und Speisen nach Kundenwunsch• Liebe zum Detail, insbesondere bei Nahrungsmittelalergien• Bereitstellung eines exzellenten Kundenservice

  • Shift Supervisor

    May 2023 - now

  • Barista

    Sept 2022 - Apr 2023