Kevin Klein

Experience

• 

  Illinois High School Association

  Jan 2016 - Apr 2016

  Game Operations Intern

  - Facilitated tournament set-up- Implemented in-game promotions- Coordinated movement of teams through a tournament

• 

  Lakeshore Sport & Fitness

  Jun 2016 - Aug 2016

  Day Camp Counselor

  - Planned activities for children- Supervised over 20 children daily at facility and parks- Coordinated travel of children to and from field trips

• 

  Lakeshore Sport & Fitness

  Oct 2017 - May 2019

  - Manage staff to ensure a safe and positive environment- Maintain daily, weekly, and monthly inventory checklists- Organize group climbing events- Keep daily records of climbing wall operations Provided friendly and fast service to ensure a pleasant dining experience.Obtained and relay food orders to the cooks, and deliver all orders on time.Prepared cocktails and fulfilled liquor orders made by customers.Maintained an adequate amount of barware.Kept inventory of liquors to ensure a stocked bar.Inputted orders in POS system and handled credit card transactions. - Greeted & check in members & guests. Answer phone calls - Maintained log books, including sign-in/out logs- Operated POS system to schedule appointments and handle transactions

  • Supervisor at The Maggie Daley Park Climbing Wall

    May 2017 - May 2019

  • Bartender/Server

    Dec 2017 - Apr 2019

  • Front Desk Receptionist

    Oct 2017 - Mar 2018
• 

  MB Real Estate

  May 2019 - Dec 2022

  Operations Manager

  Create and manage contractor service agreement formsCommunicate with vendors to ensure daily functions of the facility are operating efficientlyKeep maintenance logs and schedule repairs.Use computer-based platforms to record inspection reports, create purchase orders, code invoices, and manage facility infrastructure.Develop and implement standard operating procedures.Monitor specific budget lines to ensure the operational plan is in order.

• 

  Transwestern

  Jan 2023 - now

  Operations Manager

  Create and manage contractor service agreement formsCommunicate with vendors to ensure daily functions of the facility are operating efficientlyUpdate and maintain the ice-skating ticketing process by creating ticketed events, populating the schedule, and providing sales support for over 125,000 ticket sales within a 4 month period.Oversee financial elements such as creating purchase orders, coding invoices, and organizing payablesDevelop and implement standard operating proceduresMonitor specific budget lines to ensure the operational plan is in order Show less