Ron Shelton II

Experience

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  Crowne Plaza® Hotels & Resorts

  Feb 2010 - Jan 2012

  General Manager

  • Managed all aspects of daily operations, Administered organizational policies and procedures at a 398 room hotel; Directed and Managed all Operational Teams and line staff at hotel. • Responsible for overseeing Restaurant Management staff in Dine Restaurant• Responsible for raising average Heartbeat scores 9.1% during period as Rooms Division Manager.• Helped save hotel $50,000 YOY by enrolling property into IHG Green Program.• Responsible for supporting Housekeeping department in increasing average room scores by 10 points on all internal inspections• Led hotel in increasing TripAdvisor position from 6th in market segment to 3rd. Show less

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  United Service Companies

  Jan 2012 - Jan 2013

  General Manager- East Coast Housekeeping Operations

  • I managed all aspects of daily operations and Business Development; Formulated and administered organizational policies and procedures; Responsible for hiring and onboarding contract housekeeping staff at the 1265 room Hyatt Regency Atlanta as well as other Hyatt Regency properties in the East Coast market in our 3000 room account portfolio(Washington DC and Baltimore Areas). Also responsible for overseeing support team at local Atlanta office and Cobb Galleria. • Responsible for prospecting for new business in local markets (when available) as well as maintaining relationships previously developed by United Service Companies Executive Committee members.• Work both directly with Corporate Training Managers, Rooms Directors, Executive Housekeepers and United Property Managers to ensure hospitality staffing needs are met and filled during demand periods. • Responsible for overseeing environmental management staff and support team of Philips Arena Atlanta(LEED Certified Arena) Show less

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  Ramada Inn

  Jan 2013 - Aug 2016

  General Manager/Revenue Manager

  • Managed all aspects of daily operations and sales, Administered organizational policies and procedures for Ramada Waukegan • Responsible for assumption of new sales contracts and developing new relationships with Lake County, IL Area companies.• Responsible for overseeing F&B operations for hotels, to include managing Food Costs at 20% and Beverage Costs at 18%.• Worked to restructure local property management levels, saving the company $130K YOY in executive salaries.• Responsible for overseeing all OTA and Brand Channel platforms as property Revenue Manager Show less

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  The Service Companies

  Aug 2016 - Jan 2018

  Director Project Management

  Responsible for supporting the overall management of public areas cleaning, Hotel Housekeeping and Banquets stewarding for the Horseshoe Casino and Hotel in Tunica, Mississippi. The casino features more than 70 table games, more than 2,000 slot machines, a large poker room, three fine-dining restaurants, a large buffet and a snack bar. The hotel features more than 500 rooms, most configured as suites and a Starbucks. The main showroom, the "Bluesville Showcase Nightclub" opened in 1998 and seats 1,400. Show less

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  Hospitality Staffing Solutions

  Jan 2018 - Apr 2021

  Assistant National Hospitality/Janitorial Director

  Responsible for providing and managing all level of Janitorial, Housekeeping, Stewarding, Outlets and laundry staffing at for all properties within the HSS portfolio. Brand hotels supported to include Hyatt, Marriott, Ritz Carlton, Westin, Waldolf Astoria, Hard Rock, Hilton, Beau Rivage, The Foxwoods and many more nationwide. Primary markets include Lake Tahoe, Palm Springs, Portland OR, Charlotte NC, New Orleans and Los Angeles. Develops a professional relationship with Client. Oversee Janitorial and housekeeping activities. Review project work and ensures there is adequate material and labor to complete the project. Coordinate the activities of employees in custodial and housekeeping to utilize staff, materials, and equipment in an effective and efficient manner. Recruit, train, develop, retain and maintain professional staffing level dedicated to providing the best housekeeping services to the needed hotels. Constantly look for ways to reduce energy consumption in cleaning activities. Tour and inspect the facilities to ensure total quality management requirements in custodial and housekeeping operations. Maintain budget control by monitoring daily and reporting weekly and monthly financial information. Direct area hotel supervisors and employees in custodial and housekeeping projects. Communicate with all levels in the organization as well as external vendors and contractors. Follow and adhere to hotel`s policies and procedures. Ensure compliance with all OSHA regulations and other local, state, and federal government regulations through regular training. Monitor payroll and submit on a daily basis to payroll department to ensure accurate invoicing Show less

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  On-Site Drapery Cleaners

  Apr 2021 - Apr 2022

  Regional Manager - Operations

  • Drapery Cleaning: Including Professional Take Down & Re-Installation• Drapery Restoration: Proven results in restoring drapes from Flood & Fire Damage• Responsible for Sales of $1M in company business nationally• Installation of New Draperies• Responsible for Track Repairs & New Tracks• Responsible for Flame Retardant Application, Testing and Certification• Conduct Site Assessments for work to be performed• Responsible for Prospecting for new business• Responsible for Regional Cost Control Show less

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  Riverwalk Plaza Hotel

  Apr 2022 - Sept 2024

  Complex Hotel General Manager

  Manage all aspects of daily operations; Administered organizational policies and procedures for company portfolio; Hired and trained four department heads who supervised 65 employees. Directed and coordinate activities of Sales and Marketing, Hotel Revenue Management, Accounting, Engineering, Human Resources and Front Office operations.• Analyze activities, costs, operations, and forecasts to determine departments’ progress toward achieving goals as well as meeting objectives for capital and ROI projects.• Work directly with Owners to ensure all building projects are completed on time, within budget, and according to quality standards.• Led hotel team in improving TripAdvisor Rating for hotel from 20 to 2 for Best Value Show less