Experience

• 

  Český národní podnik s.r.o. - manufaktura

  Jan 2011 - Apr 2017

  -leading, managing, motivating and inspiring team of sales assistants-regular reporting -trial shifts-retail analysis, strategic planning -managing product stock -direct sales to customers-communication in various languages (czech, english, german, russian)-responsibility for shift course-knowledge in the field, knowledge of goods

  • Store manager

    Oct 2015 - Apr 2017

  • Shift leading sales assistant

    Jan 2011 - Oct 2015
• 

  Represent.com

  Jul 2017 - Feb 2020

  Customer experience - operations manager

  - optimization of internal processes and tools - solving errors between different internal systems- tight cooperation with the platform dev team- data analysis and SQL- interviewing and onboarding new team members- monitoring and preventing fraudulent transactions on the platform- customer support via email and social networks in English- working with internal tools and databases

• 

  Emplifi

  Jul 2020 - now

  • Quality Assurance Engineer & Team Lead

    Mar 2022 - now

  • Junior Quality Assurance Engineer

    Jul 2020 - Mar 2022