Experience

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  Centurylink

  May 1999 - Jul 2005

  Darnell lead and supervised 17 corporate trainer managers in the successful launch of new call center of 300 new hires. Darnell held daily meetings to help instruct trainers on the desired direction of the training teams. Darnell liaison the needs from the center leadership and the training leadership, leading trainers in the same direction that center leadership wanted training emphasized. Developed a lead assistant to the trainers lead, Darnell instructed this lead assistant to take charge of all assistants to the trainers setting clear guidelines of what things they were able to field out and what things they should and need to bring to Darnell’s attention. Darnell developed and outlined the processes between trainers and their assistants, highlighting the expectations of each, that trainers were to train and assistants were to support the training. Darnell represented Qwest during Union grievance meetings, negotiating a positive win/win result for Qwest, the office, and the employee. Show less Darnell is directly responsible for managing training teams of 10 – 25 newly hired employees. He developed partnerships with Human Resources becoming the liaison between them and the training department in Idaho Falls. Darnell represented Qwest during Union grievance meetings, negotiating a positive win/win result for Qwest, the office, and the employee. Darnell maintains employee files with all coaching and development activities throughout the month updating files in a timely manner. He develops his sales agents by weekly meeting up with those agents, reviewing current results, outlining pacing for product obtainment goals. Providing strategies of how to approach the challenges the agents are facing, where they can make the most improvements to help them reach the overall end results for their monthly goals. Darnell provided encouragement through verbal, written, and open communications. Darnell highlights success both privately and openly with the team, building agent’s confidence in them and in their skill levels. He promotes open communication, encouraging agents to speak up and ask questions when they are in doubt of which is the proper way to go. Darnell leads center when center manager is gone. He has co-produced center sales activities; daily challenges to help hype up excitement within the center and creating sales competition between peers to help drive sales. Darnell managed personal travel expenses reporting and submitting travel expenses in a timely manner in accordance to outlined company guidelines. Show less

  • Senior Sales Trainer

    Jan 2003 - Jul 2005

  • Corporate Trainer

    Jan 2001 - Jan 2003

  • Sales Consultant

    May 1999 - Jan 2001
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  Olive osmond hearing fund

  Nov 2011 - Aug 2014

  Chief financial officer

  Darnell volunteers as the Chief Financial Officer for the Olive Osmond Hearing Fund, Inc. Darnell understands the complex budgets, invoices, receipts, billing, and donation tracking required for the $1,000,000 non-profit organization. He has outlined basic accounting internal controls to safeguard donated funds. Darnell oversees banking, cash management, payroll, and bookkeeping. He manages all account aspects. Darnell tracks funds for all programs of the foundation; grants, direct services, and fundraising. He is responsible for tracking all data received from donors; vendors; and sponsors. Darnell updates and maintains all banking accounts. He manages all reconciliations, billing, payments, developing invoices and thank you letters for donors. Darnell provides monthly financial reports directly to the CEO of the foundation. Darnell participates in Board of Director meetings, providing yearly, quarterly, and up-to-date banking reports. He is responsible for all payroll duties, complying and filing with the State(s) proper accounting for state employment taxes. Show less

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  Centurylink

  Aug 2016 - Oct 2016

  Supervising consultant

  Travelling manager for CenturyLink at KM2 vendor partner in Honduras, Central America. Responsible for identifying areas of improvement with senior leadership development, performance, overall sales, and CenturyLink culture. Primarily worked with senior site leadership along with Center Leadership to educate, train, and direct in increased sales performance and obtainment.

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  Centurylink

  Jul 2019 - now

  I performed the hiring and managing of 15 – 25 direct sales agents. Directs daily activities in sales techniques, offering skills, role plays, improve processes, reduce costs, and improving customer service while performing one on one coaching. Responsible for meeting and exceeding monthly sales goals. Through continuing to have an eye for detail as I provide real time feedback on calls monitoring, role modeling friendly professionalism, seen in mine calming, patient, and helpful customer service skills. These skills are highlighted as I take calls with my agents, so I can demo straight the day-to-day tasks for my agents, which results in improvement of customer service and sales obtainment's from inbound calls. Celebrate successful accomplishments of goals achieved. Develops partnerships with peers to continually identify best practices among other peer groups. Incorporating those best practices learned within my assigned agents. I maintain technical savvy by staying on top of current tools/systems utilized from the front line. Show less I performed the hiring and managing of 15 – 25 direct sales agents. Directs daily activities in sales techniques, offering skills, role plays, improve processes, reduce costs, and improving customer service while performing one on one coaching. Continues to have an eye for detail as I provide real time feedback on calls monitoring, role modeling friendly professionalism, seen in mine calming, patient, and helpful customer service skills. These skills are highlighted as I take calls with my agents, so I can demo straight the day-to-day tasks for my agents, which results in improvement of customer service and sales obtainment's from inbound calls. Develops partnerships with peers to continually identify best practices among other peer groups. Incorporating those best practices learned within my assigned agents. I maintain technical savvy by staying on top of current tools/systems utilized from the front line. Show less

  • Supervisor Work At Home

    Sept 2019 - now

  • Supervisor Inbound Sales and Service

    Jul 2005 - Sept 2019

  • Supervisor Consultant

    Jul 2019 - Aug 2019