Experience

• 

  Scottish and southern energy

  May 1994 - Jun 2013

  Lead key account manager

  20 years spent at SSE in various roles within the business including Junior Account Manager, Business Sales Centre Manager and Key Account Manager.

• 

  Edf (uk)

  Jul 2013 - now

  Senior account manager

  - Fully accountable for the co-ordination of all customer related activity- Developing muti-level relationships- Developing and maintaining account plans for designated customers/channels and ensuring the delivery of business objectives within these plans- Innovating, driving and embedding initiatives that continually improve customer satisfaction- Developing and maintaining strong networks with internal and external business units in order to introduce or improve working practices, procedures and controls Show less