Experience

• 

  The brook hospitals

  Feb 2020 - May 2021

  Mental health associate

  Evaluated client information to explore issues and develop potential solutions.Enhanced productivity levels by one-hundred percent by anticipating needs and delivering outstanding support. Updated patient information to maintain current medical records. Coached employees to offer high-quality, cost-effective care to all residents.

• 

  Pharmacord

  May 2021 - now

  Maintained positive specialty pharmacy relations by addressing problems head-on and implementing successful corrective actions.Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.Pulled PowerBI data report and analyzed required escalations or follow ups. Met with specialty pharmacy contacts 1-2 times weekly to resolve escalations & verify processing.Continued to improve turnaround time with specialty pharmacy partners. Show less Conducted benefits investigations within 4 hours to determine product coverage eligibility.Facilitated patients therapy by coordinating prescription refunds amount by various stakeholders.Supported pharmaceutical sales and reimbursement team through comprehensive communication.Evaluated patient service eligibility in accordance with program business rules.Maintained a 95% acceptance rate for inbound calls received from pharmacies, healthcare providers, and patients.Processed appeals for denials of prior authorizations within 1 business day. Show less

  • Program Supervisor

    May 2024 - now

  • Specialty Pharmacy Account Liaison

    Sept 2022 - May 2024

  • Case Manager

    May 2021 - Sept 2022