Experience

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  Intercon security

  Aug 2001 - Aug 2004

  Security officer

  •Worked with individuals from different socio-economic backgrounds and ensured the overall safety of staff, visitors and the public •Worked in various high stress environments such as hospitals and shopping malls•Investigated incidents such as theft, assault and trespassing order breaches which included interviewing complainants/victims, witnesses and suspects•Assisted in the coordination and implementation of disaster management and crisis communication plans, as well as other critical incident response plans such as bomb threats, medical emergencies and environmental, health and safety plans•Learned to identify, document and collect relevant evidence to complete incident reports in a clear and objective manner•Interacted with local law enforcement agencies when necessary Show less

• 

  Rbc

  Aug 2004 - Sept 2013

  •Independently conducted and managed time sensitive fraud investigations including incidents of identity theft, card compromise, online scams and elderly abuse using excellent analytical skills containing accurate, detailed and relevant information•File accurate and detailed reports in compliance with internal-external guidelines and for audit purposes•Conduct effective recorded interviews to gather and establish a record of facts •Actively participate in team meetings, huddles and presentations to update team on new processes and fraud trends•Regularly communicate effectively with all levels of staff and management, including liaising with service partners such as Branches and the Police •Routinely interpret various Federal and Provincial legislation•Knowledgeable of various Windows-based software and CCTV monitoring programs•Work as part of a team to gather fraud intelligence to identify, track and combat emerging fraud trends Show less

  • Fraud Investigator

    Sept 2007 - Sept 2013

  • Fraud Analyst

    Aug 2004 - Sept 2007
• 

  Manulife

  Sept 2013 - now

  -Actively promote a healthy compliance and risk aware culture within Global Investment Operations-Assist in the development, implementation and on-going management of the Operational Risk Incident Management program and Privacy and Information Security program -Co-authored the Global Operational Risk Incident Management and the Privacy and Information Security procedures to formally document and standardized the process-Provide value-added and engaging training on compliance and risk management issues-Act as a first point of contact for operational risk incidents and potential privacy and information security breaches ensuring that all incidents are identified, reported, escalated, mitigated and monitored in an effective and timely manner-Provide guidance and support for business leads throughout the incident management process including root cause identification and analysis, action plan development, and post mortem review-Oversee the management of the Regulatory Compliance program including the internal business attestation process and conducting risk and control assessments to make sure that business functions are in compliance with various legislation, guidelines and regulations including PIPEDA and OSFI requirements Show less -Updated and conducted risk and control assessments for regulatory compliance records pertaining to Securities and Mortgage Operations business lines -Raised awareness and promoted a healthy risk aware culture by facilitating engaging staff training on privacy, cyber-security, operational risk, and anti-money laundering -Investigated and completed risk assessments for potential privacy and information security breaches -Assisted in the management of operational risks including the management of the businesses's risk registers including action plan development and monitoring, and risk management scenario testing -Facilitated the quarterly and annual risk and compliance attestation process for business functions -Updated various business level procedures concerning records management, anti-money laundering and privacy -Networked with legal and compliance regarding legal hold requests Show less 1. Regulatory Compliance Coordinator• Research, identify, and analyze changes in various regulatory and legislative requirements for their potential business impact • Ensure that strong internal business controls are in place to mitigate risk and also comply with all local, federal and international laws, policies and best practices • Monitor and report any potential regulatory compliance issues 2. Anti-Money Laundering / Anti-Terrorist Financing Coordinator • Ensure that a strong AML/ATF framework is in place within the business unit 3. Privacy Coordinator• Ensure that industry standard best practices are in place to protect company confidential information (CCI) and personally identifiable information (PII) • Coordinate quarterly privacy floor audits • Ensure that potential privacy incidents are identified and are appropriately escalated and reported promptly 4. Records Management Coordinator • Ensure that the business unit is in compliance with Manulife’s Global Records Management Policy, Standards and Guidelines• Ensure that the business unit’s ‘records inventory’ is complete and up-to-date and all document destruction and legal hold protocols are followed 5. Business Continuity Planning Coordinator • Provide Business Plan Continuity (BCP) coordination to ensure a comprehensive and workable response plan is implemented and that critical operations can be fully supported in the event of a business disruptionOther Duties • Update various business unit specific policy and procedure guides to align with both company and global industry standards • Facilitate various training sessions for new and existing employees on topics such as privacy and information security, fire evacuation and emergency disaster management • Complete the annual-assessments for the business unit and identify potential gaps for remediation Show less

  • Director, Private Markets Operations

    Sept 2020 - now

  • Manager, Risk and Compliance

    Mar 2017 - Sept 2020

  • Sr. Analyst, Global Risk and Control Group

    Jul 2016 - Mar 2017

  • Sr. Compliance and Internal Controls Analyst, Operations Optimization Team

    Sept 2015 - Jul 2016

  • Compliance and Internal Controls Analyst

    Sept 2013 - Sept 2015