Experience

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  University of the west indies, st. augustine campus

  Aug 2013 - now

  Manager it service delivery

  Led key IT Service Management initiatives in Change Management and User Access Management.Increased the adoption of the Service Desk among IT and Business teams. Improved the timeliness of response to users as well as average time to resolve.Developed job descriptions for new roles within the Service Desk team, worked with HR to recruit new staff and reclassify existing job roles.As part of the IT Services Management team – designed a new stakeholder-focused and customer oriented IT Services department at the St. Augustine campus Show less