Experience

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  Genworth

  Feb 2009 - Sept 2012

  It project manager

  IT service delivery leader for deskside and help desk teams for over 1,500 users at the Richmond, VA site. Responsible for management of all site IT incidences as well as senior executive IT support. Focus: IT incident management, vendor management, IT procurement, service level agreements, end user support, technical documentation

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  Verizon

  May 2013 - Feb 2020

  Managed launch of new product offerings for Verizon Wireless while collaborating with IT, Finance, and Marketing stakeholders to ensure products are launched on schedule and within budget. Served as product champion while owning and maintaining product roadmap.Focus: Product go to market strategies, product roadmaps, product timelines & launches, stakeholder management, communication planning, resource planning, risk mitigation, defect resolution Managed Verizon's point of sale front end systems for retail, telesales, and b2b associates. Primarily responsible for developing testing solutions to help improve process gaps and financial controls while collaborating with application owners.Focus: Test plan creation, technical solution development, cross-functional collaboration, technical design documentation, financial reporting

  • Product Manager

    Feb 2017 - Feb 2020

  • Senior System Analyst

    May 2013 - Feb 2017
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  Nationwide

  Feb 2020 - Jun 2021

  Consultant - finance data governance

  Managing data quality initiatives for the Finance Data Governance group focusing on maintaining the accuracy and quality of data within Nationwide's finance organization. Primarily responsible for identifying data quality issues and helping to resolve these issues to prevent exposure to fines from legal or regulatory entities.Focus: Data Quality, Data Governance, Data Retention, Data Privacy, Financial Data, Process Improvement, Critical Data Elements, Business Rules

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  Jpmorgan chase & co.

  Jun 2021 - Dec 2022

  Vice president - governance and business process

  Leads the design, documentation and execution of controls that address Digital business requirements and mitigate risks while ensuring compliance with applicable regulations that impact the Digital line of business. Partners with Digital Control Partners and Product Owners to manage procedures, action plans, and assists in the establishment and implementation of effective Privacy, Legal, and Regulatory Change Management standards tasks.Focus: Program Management, Digital Products, Legal and Regulatory Change Management, Process Improvement, Control Design, Risk Mitigation Show less

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  Wells fargo

  Dec 2022 - Jun 2024

  Vice president - lead control management officer

  Leads development and implementation of risk monitoring and risk reporting processes and controls. Collaborates with relevant business groups to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies. Acts as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area. Monitors moderately complex business specific programs, and provides risk management consulting to support the business in designing and implementing risk-mitigation strategies.Focus: Program Management, Business Transformation, Digital Servicing, Legal and Regulatory Change Management, Process Improvement, Control Design, Risk Mitigation Show less

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  Truist

  Jun 2024 - now

  Assistant vice president - senior internal it auditor

  Leads the completion and documentation of risk based internal audit assurance activities including complex assignments. Responsible for interpreting the results of audit work performed, determining internal control weaknesses, and making value-added recommendations. Also leads segments or primary elements of larger audits or special reviews.Focus: IT General Controls, Business Technology Assurance, Control Design Effectiveness, Risk Assessments, Test Strategy Execution