Experience

• 

  Itc hotels

  Nov 2017 - Mar 2018

  Industrial trainee
• 

  Oberoi hotels & resorts

  Jul 2019 - Sept 2021

  Front office associate

  586 Keys• Managed front-desk operations like reservations & payments, check-ins & check-outs of guests during busy hours• Provided assistance to guests on opening/closing times, food and beverage services, pre-registration and room reservations, and updated guests’ details on the computerized database system• Reviewed guest requests and resolved issues/grievances according to the hotel standards• Ensured proper standards were followed to improve guest satisfaction and without compromising on service & quality standards• Maintained high-quality products & service levels, responded to the guest’s complaints on time to attain the guest’s satisfaction• Resolved customer concerns in a courteous manner and ensured the issue is resolved satisfactorily• Maintained constant communication with all departments to understand areas of concern, identify opportunities for improvement and implementation based on guest feedback• Established/implemented well-defined standard operating procedures with the aim of streamlining and improving operational efficiencies and productivity of staff• Responded to guest feedback, grievances and concerns in an efficient and proactive manner, and implemented changes to prevent recurrence Show less

• 

  Jw marriott

  Sept 2021 - Feb 2022

  Front office executive

  355 Keys.Shift Handling-Ensuring the smooth flow of check-ins andcheck- outs on a given day.Managing inventory of 355 room property and roomscontroller.Preparing, understanding and communicating all relevantdaily, weekly and monthly reports.

• 

  Trident hotels

  Mar 2022 - Oct 2022

  Front office supervisor

  323 Keys.Worked as Front Office Supervisor/Acting duty manager.Handling day to day operations of front office.Assisting the Front Office Manager in and coordinating withvarious other departments in order to ensure personalized,prompt and flawless service to all guests.Ensuring guest satisfaction and maximizing the financialperformance of the department.

• 

  The indian hotels company limited (ihcl)

  Nov 2022 - now

  Taj Skyline Ahmedabad 308 Keys 287 KeysPresident Mumbai IHCL- Seleqtions

  • Assistant Front Office Manager

    Feb 2025 - now

  • Duty Manager

    Nov 2022 - Feb 2025