
Pedro Fecha
Part-time waiter

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About me
EMEA Customer Service Manager
Education

Tecnisign
2016 - 2016Pedagogical Aptitude Certificate (PAC) INITIAL PEDAGOGICAL TRAINING FOR TRAINERS"The Initial Pedagogical Training for Trainers aims to provide participants with tools and skills to pursue the trainers’ activity. Allows to obtain an PAC Pedagogical Aptitude Certificate. This course allows you to: define the trainer’s role on the specific context in which training is developed; define the desirable skills profile; prepare, develop and evaluate training sessions; selecting and applying techniques, and teaching the most appropriate methods to the objectives defined for… Show more "The Initial Pedagogical Training for Trainers aims to provide participants with tools and skills to pursue the trainers’ activity. Allows to obtain an PAC Pedagogical Aptitude Certificate. This course allows you to: define the trainer’s role on the specific context in which training is developed; define the desirable skills profile; prepare, develop and evaluate training sessions; selecting and applying techniques, and teaching the most appropriate methods to the objectives defined for training, self-assess performance with the aim to achieve the desired competence profile." Show less

Universidade de Coimbra
2012 - 2015Degree in Biomedical Pharmacy- Multidisciplinary expertise in scientific and technological innovation associated with drug development; - Several proficiencies in Regulatory Affairs, especially with the creation and approval of the New Drug Application form;- Career opportunities: pharmaceutical industry, Contract Research Organization (CROs), public and private Research Units, and Regulatory Authorities (Infarmed; EMA).

FEUC - Faculdade de Economia da Universidade de Coimbra
2015 - 2017Master in MarketingDuring this master program, it was provided us strong Marketing bases combined with some international speeches presented by international Professors about controversial and brand new topics. Likewise we were putted under a bunch of case studies and real entrepreneur situation to deal them and try to figure out the best solution.
Experience

O Júnior
Jan 2009 - Jan 2014Part-time waiterDuring the weekends and summer vacation I used to work as a waiter to earn some extra money for my activities

IBILI - Institute for Biomedical Imaging and Life Sciences
Oct 2013 - Apr 2014R&D Trainee- accomplish mice genotyping, PCRs, western blots, rat dissection of eyes and brains, performed cardiac perfusion within other techniques;- contact with confocal microscope imaging, scientific protocols and lab devices; - animal handling with mice C57BL/6, rats and black-6.

Queima das Fitas Coimbra
Nov 2014 - Nov 2015Commissioner for Infrastructures"Queima das Fitas" is one of the biggest and oldest (116 years) student party in Europe, and it rolls for 80 days with cultural, sportive and traditional activities. As commissioner I was put under pressure for this role and constantly I had to create and manage solutions for the different logistics problems. I was also responsible for the Infrastructures team where I developed stronger leader skills.

Procter & Gamble
Sept 2016 - Aug 2017Erasmus Student at P&GDuring this internship I was responsible to develop and apply new washing technologies to deliver freshness benefits for laundry detergents. I was also doing weekly consumer tests in order to point out potencial beneficts against the current products in the market.The combination of working in lab and then compilate all results to do weekly presentations, helped me improve to presentation and speaking skills through the most varied publics.

Procter & Gamble
Jan 2018 - Apr 2018Strategic Innovation & Technology at P&G | R&DHighlights:- GC-MS- Rheometer- Product formulation- Enzyme handling- Excel and JMP analysis and modeling

From de Roots
Apr 2020 - Dec 2023Co-FounderThis project is therefore about our passion for wine and pride of our roots, but also about friendship. All of these are the foundations of this adventure. We are constantly searching for the best products to bring you the best wines directly from our roots at the best prices. Join our adventure and discover our selection!Main duties:- To orchestrate all resources, efforts, and initiation into a single company-wide goal and strategy- Defining strategies and action plans- Budget management & Financial Management- Setting performance indicators and performance review- Recognize Market Opportunities- Create Business Plans and legal Documents- Create Business Opportunistic leading to Sales & partnershipsStrategic thinking - Market research - Marketing & promotion - Financial planning Show less

BioMérieux
Mar 2021 - now- Responsible for reporting on EMEA revenue, profitability, service costs, relating service efficiency monitoring and impact on cost calculation to ensure visibility and transparency;- Support the establishment of a global dashboard and reporting on local performance. Maintain EMEA dashboards on quality performance (Field Actions, L1 and L2 data, closure on time). Prepare data/KPIs for EMEA CHP quarterly management reports.- Work closely with local teams and management to provide actionable guidance in terms of performance improvement and process gaps. Participate in transversal projects and ad-hoc initiatives/workshops geared towards process improvements that support regional needs.- Monitor IB use, validate and make recommendations for best practices in EMEA by collaborating cross-functionally with all stakeholders in the organization. Serve as the EMEA gatekeeper for data accuracy of IB.- Support the service offer/pricing for distributors. Participate in the establishment of the indirect model for distributors by providing insight into local needs of a service structure that supports future business continuity and provide efficient tools. Champion for indirect model evolution of SIM.- Support senior business governance initiatives (GCS: PC obsolescence, software updates, Vilink targets) by liaising with various stakeholders to spot barriers in adherence and bring recommendations for improvement. Promote a consistent approach of the region to fulfill needs of business initiatives.- Participates in ad-hoc initiatives/workshops geared towards process improvements to support regional needs. Show less Product Manager for Services in Northern Europe, responsible for project leadership and deployment, always ensuring the most positive outcome. I also work close to other country managers in order to define the service strategies, focusing always in 2 major pillars (customer satisfaction and profitable growth of the service). Support Sales and provide customer & service analysis is also a daily mission.In a side note: I keep a tie relationship with countries outside my geographical area helping/ sharing ideas and visions to improve the business.Other responsibilities:- Provide Internal Service training- Change Management- Service Budget and StratPlan review- Define Marketing Strategies to promote bioMérieux ServicesGeographical Coverage:-Belgium-Denmark-Finland-Ireland-Luxembourg-Netherlands-Norway-Sweden-United Kingdom Show less
EMEA Customer Service Manager
May 2022 - nowInstalled Base Manager for Northern Europe Cluster
Feb 2022 - May 2022Product Manager Service for Northern Europe Cluster
May 2018 - May 2022Installed Base Manager BeNeLux
Mar 2021 - Feb 2022
Licenses & Certifications

First Certificate in English (FCE)
University of Cambridge
The Online Marketing Fundamentals
Google- View certificate

Inbound Certified
HubSpot AcademyJan 2018 - View certificate

Email Marketing Certified
HubSpot AcademyJan 2017
Volunteer Experience
Volunteer
Issued by Banco Alimentar Contra a Fome
Associated with Pedro FechaMyself My World '15 Project
Issued by AIESEC Türkiye on Jul 2015
Associated with Pedro Fecha
Languages
- poPortuguês
- inInglês
- esEspanhol
- frFrancês
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