Kevin C.

Experience

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  All American Auto Protection

  Feb 2014 - Nov 2014

  Sales Assistant

  As an agent specializing in sales calls for American Auto Protection, I have developed the following skills: 1. Sales Expertise: Proven track record of successfully selling car insurance policies through effective sales techniques, persuasive communication, and building strong customer relationships. 2. Product Knowledge: In-depth understanding of auto insurance policies, coverage options, and benefits, enabling me to effectively educate customers and tailor policies to their specific needs. 3. Customer Engagement: Skilled in engaging with customers over the phone, actively listening to their requirements, addressing concerns, and providing personalized solutions to enhance their insurance coverage. 4. Relationship Building: Experienced in establishing long-term relationships with customers, fostering trust, and maintaining customer loyalty through exceptional service, follow-up communication, and proactive assistance. 5. Negotiation and Closing: Proficient in negotiating terms and pricing to secure sales, utilizing persuasive techniques, and effectively closing deals to achieve sales targets and drive revenue growth. 6. CRM and Sales Tools: Proficient in utilizing customer relationship management (CRM) systems and sales tools to track leads, manage customer information, and streamline sales processes for increased efficiency. 7. Adaptability and Resilience: Demonstrated ability to thrive in a fast-paced sales environment, adapting to changing market conditions, overcoming objections, and persevering through challenges to meet and exceed sales goals.By leveraging my skills as an agent specializing in sales calls for American Auto Protection, I have consistently contributed to the company’s success and helped customers secure comprehensive and reliable car insurance coverage. Show less

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  SYKES Costa Rica

  Feb 2015 - Sept 2016

  Customer Service Technical Support

  As an agent at AT&T in customer service, I have developed the following skills: 1. Strong Technical Aptitude: Proficient in troubleshooting software and hardware issues, resolving connectivity problems, and providing technical assistance to customers. 2. Excellent Customer Service: Skilled in handling customer inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving. 3. Effective Communication: Ability to explain complex technical concepts in a clear and concise manner to customers with varying technical backgrounds, ensuring understanding and building rapport. 4. Problem-Solving: Experienced in identifying and analyzing customer issues, employing critical thinking to find practical and efficient solutions, and delivering prompt resolutions. 5. Multitasking and Time Management: Capable of managing multiple customer interactions simultaneously, prioritizing tasks, and meeting service level agreements in a fast-paced environment. 6. Adaptability and Flexibility: Adaptable to changing priorities, procedures, and technologies, with the ability to quickly learn and apply new information to deliver optimal customer support. 7. Team Collaboration: Skilled in collaborating with colleagues, technicians, and other departments to provide comprehensive customer solutions and enhance overall service delivery.These skills acquired while working as an agent at AT&T in customer service enable me to provide exceptional support to customers while ensuring their satisfaction and maintaining a positive service experience. Show less

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  Latin Alliance Costa Rica

  Sept 2016 - Oct 2017

  Lawyer’s Assistant

  As a lawyer assistant at Latin Alliance Costa Rica, I have developed the following skills: 1. Legal Research and Analysis: Proficient in conducting comprehensive legal research, analyzing case laws, statutes, and regulations to support attorneys in preparing legal documents and providing accurate information to clients. 2. Document Management: Experienced in managing and organizing legal documents, maintaining confidentiality, and ensuring proper documentation for cases, contracts, and legal proceedings. 3. Case Support: Assisted attorneys in preparing for hearings, trials, and client meetings, including drafting correspondence, scheduling appointments, and coordinating with external parties. 4. Client Communication: Skilled in communicating with clients professionally, answering inquiries, and providing updates on case progress, ensuring effective and timely client communication. 5. Administrative Support: Capable of handling administrative tasks such as managing calendars, scheduling appointments, coordinating travel arrangements, and maintaining office records. 6. Attention to Detail: Meticulous in reviewing legal documents, contracts, and correspondence to ensure accuracy and compliance with legal requirements. 7. Team Collaboration: Demonstrated ability to collaborate with attorneys, paralegals, and support staff to facilitate smooth workflow, share information, and contribute to the overall success of the legal team.My experience as a lawyer assistant at Latin Alliance Costa Rica has provided me with a strong foundation in legal procedures, research, and client support, making me a valuable asset in a legal environment. Show less

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  Caja Costarricense de Seguro Social (CCSS)

  Dec 2017 - now

  Logistic

  As a Logistic Assistant at La Caja Costarricense del Seguro Social, I have gained valuable experience and skills in the following areas: 1. Raw Material Management: Proficient in coordinating the receipt, storage, and distribution of raw materials required for medical supplies and pharmaceuticals, ensuring adequate inventory levels and minimizing stockouts. 2. Forklift Operation: Skilled in operating forklifts and other material handling equipment to safely load, unload, and transport raw materials, ensuring efficient logistics operations and adherence to safety protocols. 3. Refrigerated Medicines Handling: Experienced in managing the storage and distribution of refrigerated medicines and drugs, maintaining proper temperature control, and following stringent handling procedures to preserve product integrity. 4. Inventory Control: Knowledgeable in conducting regular inventory audits, tracking stock levels, and implementing inventory management systems to optimize storage space and minimize waste. 5. Collaboration and Coordination: Demonstrated ability to collaborate with cross-functional teams, including procurement, production, and quality control, to ensure timely availability of raw materials and seamless supply chain management. 6. Problem-Solving: Equipped with strong problem-solving skills to address logistical challenges, such as supply shortages, transportation delays, or inventory discrepancies, and implementing effective solutions to minimize disruptions.Working as a Logistic Assistant at La Caja Costarricense del Seguro Social, I have contributed to the efficient and reliable supply chain management of raw materials, including refrigerated medicines and drugs. My expertise in logistics operations, forklift operation, and adherence to regulatory guidelines has been integral to supporting the organization’s mission of providing quality healthcare services. Show less