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Wayne Jasper

Wayne Jasper

PC Support Engineer

Followers of Wayne Jasper195 followers
location of Wayne JasperWest Midlands, England, United Kingdom

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  • Timeline

  • About me

    Network Support Engineer at TATA Consultancy Services

  • Education

    • Cannock Chase Technical College

      2006 - 2009

      Level 3 BTEC National Diploma for IT Practitioners - Grade Triple DistinctionLevel 2 BTEC First Diploma for IT Practitioners - Grade DistinctionGCSE's English & Mathematics - Grade B

    • Staffordshire University

      2009 - 2013
      BSc (Hons) Network Computing (Sandwich) Network Computing First-Class Honours

      BSc Honours degree in Network computing (First Class Honours)An undergraduate course that focused heavily on Cisco certifications, security, and programming modules. The dissertation project title was: “An Investigation into Quality of Service and its Influence on Performance within a Converged Network”

  • Experience

    • Sumitomo Electrical Wiring Systems Europe Ltd (SEWS-E)

      Jun 2011 - Aug 2013
      PC Support Engineer

      PC Support Engineer►Providing 1st and 2nd line technical support for users via email, telephone, and face to face.►User account creation & administration with Active Directory.►Remote administration and helping users across over 40 sites.►Diagnosing software/hardware faults on laptops/desktops►Managing backups through Backup Exec as the site backup operator.►Responding to support requests via the helpdesk system in a timely manner.►Document all issues and solutions via the helpdesk system.►Create and update documentation when changes occur.►Working under pressure to support to meet the SLA. Show less

    • Tata Consultancy Services

      Sept 2015 - now

      Network Support Engineer - Working at Jaguar Land Rover EMC Wolverhampton supporting the network infrastructure.

      • Network Project Delivery Engineer

        Jan 2016 - now

      • Network Support Engineer

        Sept 2015 - now

  • Licenses & Certifications

    • CCNA Routing & Switching

      Cisco
      Apr 2014

    • CCNA Security - 640-554 IINS (Implementing Cisco IOS Network Security)

      Cisco
      Dec 2014

    • CCNP 300-410 ENARSI

      Cisco
      Jan 2020

  • Honors & Awards

    • Awarded to Wayne Jasper
      1st Class Honours Staffordshire University Jun 2013
    • Awarded to Wayne Jasper
      Student of the Year for IT/Computing Cannock Chase Technical College 2008