Jamie L.

Experience

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  Tulane City Center

  Aug 2008 - May 2009

  Creative Director of the Tulane City Center Streetfront Gallery

  • Led a team of 6 to launch a community gallery in a recovering New Orleans neighborhood• Comprehensive design and maintenance of gallery space• Community liaison to disseminate information to the public about the gallery and community initiatives• Curated rotating exhibits and gallery content

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  KGP design studio

  Jun 2011 - Sept 2013

  Project Manager & Designer

  • Project Manager and Designer for several new Metro station entrance studies for WMATA to address future demand and enhance user experience while increasing operational efficiency • Managed design and engineering teams to produce and refine multiple viable scenarios based on client requirements, project goals, and user feedback• Executed field observations to document and analyze existing conditions and challenges in order to evaluate and refine project goals and objectives• Led individual, team, and community ideation sessions and presented prototypes to key stakeholders and community members to elicit user opinions and recommendations for further development• Conducted iterative design development and generated visualizations and guidelines for multiple new light rail projects• Negotiated new scope of work and budget based on evolving client needs• Managed and staffed projects to accommodate budget, schedule, and deliverables• Instructed and educated the firm on new software required as part of the project scope Show less

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  Cooper Robertson

  Sept 2013 - Sept 2015

  Assistant Project Manager & Urban Designer

  • Analyzed and evaluated potential growth scenarios and their impacts on operations and services for the Children’s Hospital of Philadelphia (CHoP) to meet and shape future patient needs and experiences. Synthesized two years’ worth of user feedback, in-person interview data, and operational studies into a 98-page comprehensive report detailing the entire iterative process and its results for CHoP’s Executive Board • Created a targeted marketing presentation and take-away report for a 670-acre industrial site with over 6 million square feet of developable land to present to potential developers. Presentation and report included multiple possible build-out solutions as well as research analysis visualizations• Translated client goals and objectives into quantitative and qualitative solutions• Utilized design methodologies and visualization techniques to ideate possibilities and provide recommendations that enabled clients and stakeholders to make informed decisions• Presented development of prototypes to clients and potential users at key milestones• Extensive direct coordination and communication with clients, users, and teams of multi-disciplinary designers, engineers, planners, and financial analysts Show less

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  KGP design studio

  Oct 2015 - Apr 2017

  Project Manager & Designer

  • User research, prototype design development, and project management for a series of second entrance alternatives for an existing Washington, DC Metro station• Created and developed basic design standards, guidelines, and visuals for five prototypical Bus Rapid Transit (BRT) stations to serve as the foundation of design for multiple potential Maryland BRT systems. Produced a technical memorandum documenting the guidelines for future design application• Design development and interdisciplinary coordination for the renovation and extension of Washington’s Union Station Main Concourse Show less

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  MITRE

  May 2017 - now

  Project management for user experience design, human-centered engineering. Focus on the intersection of UX, Human Centered AI, and Explainable AI User experience design and human-centered engineering User experience design and human-centered engineering

  • Lead Human Centered AI Engineer

    Apr 2020 - now

  • Senior Human Centered Engineer

    Apr 2018 - Apr 2020

  • Systems Engineer

    May 2017 - Mar 2018