Patrick Knowles

Experience

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  Hertz

  Mar 2009 - Sept 2019

  •Participate in B2B sales activities that result in increased market share and revenue growth. •Partner with existing accounts to maintain our relationships, provide continual support of their rental needs and communicate new/existing products, services and programs. •Collaborate with internal departments to develop and carry out sales initiatives to increase local rental volume. •Strategize internally by communicating opportunities, challenges and market trends affecting assigned accounts. •Report on activity and provide documentation relevant to account administration. Show less • Ensure a high level of customer service with NPS scores at or above region goals• Be active in attending/hosting outside sales meetings or events to promote the company • Conduct face-to-face sales calls and presentations in order to obtain new business • Continue to increase the market penetration of the branch and increase revenue• Control and reduce expenses to drive profitably• Conduct training, coaching, and mentoring of the Management Trainees • Complete performance reviews on Management Trainees to promote employee development• Hold monthly staff meetings to keep employees motivated and informed of business operations• Achieve YOY sales improvement and meet or exceed area sales goals• Direct and organize all reservations and pick-ups.• Monitor and complete fleet related maintenance and manufacture recalls • Handle or assist in the resolution of customer service issues if Management Trainees cannot Show less

  • Account Manager

    Jul 2015 - Sept 2019

  • Branch Manager

    Mar 2009 - Jul 2015
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  Travelport

  Oct 2019 - Sept 2023

  Account Manager

  • Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.• Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimization, Project Management, Solution Consultants, Solution Developers and API support resource.• Develop the correct account management ‘playbook’- ensuring rigorous account management practices.• Ensure Travelport support resources are optimized to deliver the best customer experience.• Build senior relationships throughout the customers organization and play a strategic role in growing their businesses.• Builds and nurtures business relationships with key decision makers.• Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.• Responsible for mapping customer requirements for Travelport’s products and services to grow the business.• Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.• Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for account portfolio. Show less

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  Bannister Automotive Group

  Jun 2024 - now

  Sales Consultant