Matt Giles

Experience

• 

  Wilko

  Sept 2010 - Feb 2015

  • Level 3 Operations Manager

    Nov 2013 - Feb 2015

  • Level 2 Operations Supervisor

    Jun 2012 - Nov 2013

  • Level 1 Operations Assistant

    Sept 2010 - Jun 2012
• 

  SNG (formerly Sovereign Housing Association)

  Feb 2015 - now

  ❖ Creating and developing product vision and articulating the vision through discussions and roadmaps. ❖ Manage vendor selection process and onboarding whilst driving strong, mutually beneficial working partnerships.❖ Be the voice of the department I represent; I can articulate their needs through conversations and personas.❖ Using the product vision to create and define the ‘to be’ processes confidently through a variety of visual and written methods, ready for developer and stakeholder use. ❖ Drive user adoption by using effective change management tools.❖ Working in a SCRUM team using agile methodologies. ❖ Create, manage and prioritise multiple product backlogs, which contains required system and user functions via Azure DevOps.❖ Turn requirements into epics, features and user stories and break each task down for the development sprints.❖ Ensure that user stories are put through rigorous UAT and end to end testing.❖ Ensuring that budget is always kept in mind and adjusting time and features, but never quality to ensure maximum return on investment.❖ Engage and consult key stakeholders to ensure they are aware of development options, timeframes, risks and project progress.❖ Deliver engaging communications, demos and training while developing and leading business specialists to be increasingly self-sufficient change agents. Show less

  • Digital Product Manager

    Jun 2021 - now

  • Dynamics 365 CRM Product Owner

    Mar 2018 - Jun 2021

  • Customer Contact Team Leader

    Apr 2016 - Mar 2018

  • Customer Contact Advisor

    Feb 2015 - Apr 2016