Brandon Rosario

Experience

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  SeaWorld Parks & Entertainment

  Feb 2016 - Nov 2019

  Assistant Supervisor

  • Strategic alignment with senior leadership in budget analysis• Customer trending and professional development of 20+ staff members• Product analysis and inventory management • Responsible for effective leadership practices, which positively impacted sales up to 45% increase

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  University Health System

  Apr 2018 - Dec 2018

  Project Intern

  • Analyzed, created, developed, prepared and finalized contracts between outside vendors and internal customers • Effectively revised contracts and agreements using Microsoft suite products• Constant and timely communication between department members regarding projects, data reports or updates on contracts• Organized all department member work files and paperwork, which created an opportunity for easier project access and smooth workflow for 10+ department members

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  H-E-B

  Nov 2019 - May 2022

  Curbside Partner

  • Assist with customers inquiries and utilize effective communication skills to help resolve customer concerns• Receive and retrieve orders in a timely manner for H-E-B curbside customers • Communicate professionally, boldly and efficiently to H-E-B customers and partners• Responsible for boosting customer satisfaction, department metrics, and partner morale/relationships through effective communication, consistent interest for growth, and inclusion opportunities for partners and customers to feel welcomed and engaged, resulting in a positive work and store environment Show less

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  JPMorgan Chase & Co.

  Jun 2022 - now

  AML Compliance Officer

  • Active mentor to 15+ JPMC Employees, and consistently leads and coordinates initiative efforts that make strong impacts to the organization and to the day-to-day business operations, where I actively schedule one-to-ones with employees, leadership and upper management to successfully acknowledge and incorporate systems and processes to reduce risk to the firm and increase efficiency and workflow processes.• Analyze large amounts of unstructured data through use of many tools and systems such as: Actimize Analysis tools, Pivot Tables, and HOST/TSYS Programs,to find and resolve high risk Money Laundering/Terrorist Financing (ML/TF) Activity.• Enforces confidentiality in handling of information received, as cases involve subpoenas received from different lines of Law Enforcement Agencies across the country.• Ability to develop ML/TF typologies, geography, products, customer-types, and expected type of activity to effectively identify risk and suspicious activity.• Proficient in strong data handling, research, critical thinking, and creative problem-solving skills with the ability to process large volumes of data.• Identifies and acquires customer demographic details (KYC), and transactional information across multiple platforms/systems to identify suspicious and high-risk activity.• Establishes collaborative working relationships with team members and stakeholders globally.• Responsible for consistently introducing efficiencies to partners and provide refresher courses on newly introduced efficiency opportunities for tenured partners, which ultimately resulted in boosted metrics, stronger partner relationships, and enhanced team morale, along with assisting and facilitating a new-hire training program of 50+ individuals.• Designated as the Careers and Skills Chairmen of the NextGen Leadership Organization for JPMC in San Antonio, and one of three work-flow efficiencies coordinators for GFCC, and an upcoming SME in Credit Card Analysis Show less