HAITHAM ALMANSOUR

Experience

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  شركة مجموعة عبداللطيف العيسى القابضة

  Mar 2001 - Feb 2003

  Customer Service Coordinator
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  ALJOMAIH AUTOMOTIVE COMPANY

  Mar 2003 - Feb 2004

  Customer Service Representative
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  Saad Specialist Hospital

  Sept 2004 - Jan 2012

  Duty Manager
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  شركة علم

  Jan 2012 - Jul 2018

  Senior Operations Officer

  Directed the Company's daily processes and functions.Manage and report on annual assigned operational and individual KPIs.Analyzing all departments’ monthly reports in order to create a correction plan.Ensuring all documents are filed and archived according to our regulator's policy.Maintain continuous relationships whit the management through frequent meetings and daily communication and resolve any observations and concerns timely.

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  CIVIL AFFAIRS

  Jul 2018 - now

  Procedures Specialist

  Ensure management and employees have a full understanding of the business needs, auditing compliance, tracking progress toward goals, and measuring project performance according to project KPI.Ensuring customer satisfaction with our service and reducing complaints.Responsible for Manpower according to work schedule, attendance, overtime, and leaves, and overseeing and directing job performance.performance management and quality improvement capacity of the team in order to meet the target. Show less