Alex Sullivan, MBA

Experience

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  Tiny Toes Dance Academy

  Jun 2011 - Aug 2011

  Summer Camp Assistant

  • Manager of summer camp activities and event assistant for young dancers. • Experience with groups of young children (ages 2-6). • Leader of dance classes and choreographing routines.

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  Aeropostale

  Nov 2011 - Dec 2011

  Seasonal Sales Associate

  • Experience with customer service during high traffic hours and with foreign language customers. • Retail Sales Associate for Teen Apparel in Times Square location during holiday season.

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  Vector Marketing

  Jun 2012 - Aug 2012

  Receptionist

  • Key interface between customer and sales departments• Phone interactions for customer service and interview scheduling• Contacting and building rapport with customers to create a base of referrals to establish customer network• Achieved the Top Show Award

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  Mathnasium - The Math Learning Center

  Jun 2012 - Aug 2012

  Personal Math Tutor

  One-on-one math tutoring for children from grade levels K – 5.

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  FOR CHILDREN’S SAKE OF VIRGINIA

  Jun 2013 - Jul 2013

  Intern

  Intern for a private non-profit corporation that provides an array of services to children and families in the community such as therapeutic foster care, emergency therapeutic foster care placement, adoption support, community-based services, and outpatient therapy services.• Accompanying case managers on home and private visits with children in foster care.• Administrative tasks and file reviews• Participation in Treatment Team Meetings with foster families and social workers.

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  Liquiteria

  Aug 2013 - Oct 2014

  Sales Associate

  • Customer service and interaction behind the register.• Explaining nutritional benefits of products.• Store closing procedures.

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  ToughMiss

  Aug 2013 - Dec 2013

  Intern

  • Managing and posting to social media pages.• Assisting at fitness events.• Designing blog posts.• Converting recipes to make them more nutritionally beneficial.

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  Well Within Chiropractic and Nutrition of SoHo

  Mar 2015 - Aug 2016

  Office and Patient Administrator

  • Responsible for all patient administration including scheduling, handling transactions, and management of accounts. • Performing the duties of a previously two-person role by reorganizing office procedures, creating a document management system, and streamlining processes.• Scheduling appointments and maintaining calendars. Coordination and promotion of patient education seminars.• Office and administrative management such as billings, inventory, document management, and account auditing. Show less

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  Blue Apron

  Aug 2016 - Oct 2017

  Quality Operations Associate

  Directed and disseminated internal/external communication for the Quality Team nationwide. Created and managed logistic and operational guidelines for the specific needs of each fulfillment center. Implemented several process changes to optimize operations.• Spearheaded and rolled out new systems for communication and auditing. This included centralized team communication in an alternative forum, improved auditing processes, and providing on-site trainings to national fulfillment centers.• Piloted, managed, and coordinated corporate and fulfillment center connection tours. Championed and carried out the implementation of this program as a mandatory on-boarding process and received recognition and buy-in by the company founder. Show less

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  Goldbely.com

  Dec 2017 - Oct 2018

  Customer Support Specialist

  Communication with customers and merchants to provide support, issue resolution, product information, and ensure customer retention and business development. Primary phone support specialist.

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  Union Square Events

  Oct 2018 - Dec 2018

  Culinary Operations Administrative Associate

  Main administrator of data management, order processing, and inventory tracking for all food service operations and wholesale partnerships. Creation and distribution of event resources. Communication between Culinary Operations and client support.

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  Daily Harvest

  Jun 2019 - Feb 2022

  • Responsible for creating monthly reports to analyze data trends of customer complaints and quality control issues and develop action items to reduce complaints month over month.• Communicate closely with Procurement, Culinary, and Innovation teams to deliver culinary formulas and specifications to outside vendors and co-manufacturers.• Collaborate with Procurement to create, edit, and route ingredient specifications to vendors.• Optimize quality control tools to integrate data logs with personalized TraceGains modules to create efficient data management and reporting. Show less

  • Quality Assurance Associate

    Jan 2021 - Feb 2022

  • Quality Assurance Coordinator

    Jun 2019 - Jan 2021
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  HelloFresh

  Feb 2022 - now

  Quality Systems Compliance Manager