Lorraine Othieno

Experience

• 

  Community Incorporated Efforts for Development

  Jan 2002 - Aug 2002

  Program Assistant

  • Prepared & presented proposals to donors. • Drafted weekly & monthly reports for projects. • Initiated a new system for data entry that reduced the turnaround time.

• 

  Toyota Kenya

  Apr 2003 - now

  • Led a team of 9 achieve the sales, service and parts budgets• Achieved yearly sales target in 2012 by 109% earning A grade • Surpassed annual sales target in 2011 by 120% earning a satisfactory grade in performance review• Recruited and onboarded 90% dealership within a span of 3 years• Tripled product visibility in a region that had very few Yamahas between 2010 - 2014• Doubled annual revenue for the regional after sales from Ksh. 22M- 41M YTD• Surpassed after sales budget by 120% of OB and a 109% in sales FY2012• Penetrated new markets such as Homabay County that increased dealership count and market share 2x• Conducted rigorous marketing in 10 counties of Western in 2014 that created brand awareness with a sales conversation rate of 50% Show less • Handled existing and potential customers who visited the showroom, while exercising perfect knowledge of the Yamaha products.• Championed Up-selling/Cross selling that met monthly targets while offering exceptional service experience from initial point of contact to end of sale. • Grew Yamaha Kisumu client base from 13 sales to averagely 55 new clients monthly and achieved sales of 300% of budgets.• Attained a debt free track record during my 5 months in sales that won a recognition frommanagement. Show less • Handled and resolved customer complaints within stipulated timelines.• Retained 90% of the customer retention through customer engagement activities.• Multiplied customer satisfaction levels by offering superior service delivery. • Developed and implemented SOPs through continuous training across the organization. • Designed the company’s telephone handling policy that's in use till to date. • Contributed to a two-year customer relations strategy that included customer retention activities. Show less

  • Branch Manager - Westlands, Nairobi

    Aug 2014 - now

  • Regional Manager - Western Region <>Yamaha Division

    Jun 2010 - Oct 2014

  • Sales Executive <>Yamaha Division

    Jan 2010 - May 2010

  • Customer Relations Coordinator

    Apr 2003 - Dec 2009