Cynara Santamaria

Experience

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  Vertex Karma academy and training solutions Pvt. Ltd.

  Apr 2010 - Jan 2012

  Assistant Manager – Centre Operations

  Sales & Student support: • Handling student inquiries• Counseling and follow ups to generate admission as we worked on steep admission targets and ROI• Conducted seminars to promote the courses offered• Handling Center Operations like Maintaining student data and batch files, Sending Reports, Assisting students with placementTraining: • Conducting training for IATA students on the Computer Reservation Software – Galileo

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  Interglobe Technology Quotient

  Jan 2012 - Mar 2015

  Executive - Relationship management

  • Maintain and develop existing and new customers through planned individual account support‚ and• Liaise with internal services team ensuring customer satisfaction and building client relationships• Handling Key accounts like Kuoni business Travel, Cox and Kings, Ezeego1.com, Dnata, MercuryTravels being a few• Identify sales prospects and contact these and other accounts as assigned• Analyzing the customer needs and offering them lucrative deals keeping companies profitability into consideration.• Prepare presentations‚ proposals and sales contracts• Negotiating the terms of an agreement and closing sales• Communicate new product and service opportunities‚ special developments, promotions & information• Prepare a variety of sales reports including activity‚ closings‚ follow-up‚ and adherence to goals• Responsible to collate all market information reports on a regular basis• Regularly update salesforce with event and call logs• Maintain and develop a digital customer and prospect database• Attend training and to develop relevant knowledge and skills• Develop and maintain sales materials and current product knowledge Show less

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  Europcar Abu Dhabi

  May 2015 - Feb 2017

  E-Commerce Assistant

  • Assisting the E-Commerce & Marketing head in all responsibilities• Assisting with online rate analysis and comparison reports• Representing & Marketing the Europcar Brand at Exhibitions and Career Fairs• Supporting & Monitoring growth of international car rental business • Promoting the online TMC product (Click 4 wheels) and providing product training to travel agents• Identify partnership prospects and contact these and other accounts • Building and maintaining relationships with probable clients through regular follow ups and visits• Assisting with international car rental quotations and reservations• Prepare presentations‚ proposals and sales contracts• Negotiating the terms of an agreement and developing partnerships• Liaise with Europcar branches in international locations to ensure good customer service• Coordinating with the accounts team to ensure payment collections • Promoting Europcar privilege program Show less

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  Burns for Blinds

  Jun 2017 - Jan 2024

  Sales data entry

  • Daily Sales pricing and order entries on to the accounting system • Sales team training & co-ordination• Daily order processing to different suppliers

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  Opex Consulting Pty Ltd

  Feb 2022 - now

  Revenue Processing Officer

  • Effectively and accurately process client revenue runs including downloading and manipulating statements, importing bank receipts and commission statements, clearing the suspense account, processing the transactions in Commpay, running the reports, and sharing the reports with the clients (Process the run).• Update client records daily to ensure that client processing is up to date as far as possible prior to the revenue run day. • Maintain internal client documentation (E.g. Run checklist, provider documentation instructions and relevant templates).• Plan for the day, week, and month effectively so that all your revenue runs are processed in line with the agreed-upon SLA.• Record all progress on the revenue runs accurately and regularly in Xeppo (or another relevant platform).• Engage with clients and/or providers regularly to acquire the necessary statements to allocate fees.• Manage all adjustments prior to the run in a timely and accurate manner. Confirm all adjustments made to the relevant contact via Zendesk.• Communicate all revenue processing runs on the team Microsoft Teams channel and confirm when done. Update the relevant run details on Xeppo.• Attend internal training sessions and to cross-train the necessary skills and knowledge to process revenue across different clients.• Log all client correspondence accurately and timeously in Zendesk. This includes not only accurate content, but also spelling and grammar.• Effectively manage the number of tickets that have been assigned. • Identify and create Opportunities in Xeppo (Cross-selling, consulting, training etc).• Assist the business or relevant team with additional support or Project work as and when required.• Contribute to process improvement ideas that help create efficiency by challenging the status quo. Show less