
Vimal Chouhan
Customer Service Associate

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About me
Specification Manager - Paving | Natural Stone | Street Furniture | Public Realm
Education

University of Lincoln
2010 - 2013Advertising and Marketing Marketing Hons Second Class
University of Lincoln
2010 - 2013BA (Hons) Advertising and Marketing Advertising and Marketing Hons Second ClassModules studied:Year 1 - 2:1 overall Introduction to advertising Principles of marketing Business planning and forecastingOrganisational behaviour Financial communicationsContemporary business analysisYear 2 - 1st class Advertising processMarketing in practice Buyer behaviour Media Services marketing Year 3 - 2:2 overall Developing brands through advertisingMarketing communications Entrepreneurial… Show more Modules studied:Year 1 - 2:1 overall Introduction to advertising Principles of marketing Business planning and forecastingOrganisational behaviour Financial communicationsContemporary business analysisYear 2 - 1st class Advertising processMarketing in practice Buyer behaviour Media Services marketing Year 3 - 2:2 overall Developing brands through advertisingMarketing communications Entrepreneurial marketingDissertation - 'Aspirational imagery in high end car advertising as interpreted by young consumers in the UK' - 2.1 overall Show less
Experience

J Sainsburys
Sept 2007 - Oct 2014Customer Service AssociateGeneral Merchandise Sales Assistant:-Job position at General Merchandise department requires constantly delivering quality customer service and sufficient level of communication and interaction. -Fully trained on tills, handled money in forms of cash, cheques and payment via card-Assisted customers with any queries and provided additional information and support with problems-Have developed ability to work efficiently and effectively.Fully trained in Sainsbury’s General Merchandise department, served customers over the counter, operated machines and packed shelves. I also passed various of tests , which enabled me to work on GM and has given me the skills to work in a retail for future employment.Produce Code Checker and skills:- Code checker on Produce, ensuring the whole departments inventory was update. Ensuring the shrinkage and wastage was in positives. - Operating the till, assisting purchases and returns. As a result this helped me listen to customer's needs, take responsibility and resolve them. - Maintaining a clean and tidy environment on the shop floor; positive visual merchandising and in store displays to meet company standards at all times.- Stock control; monitoring stock using up-to-date handset technology, replenishing out of stocks.- Logistics and procedures: accepting out of stocks (FOA walk) , checking and working deliveries, then later reporting to manager. Show less

Clements Retail
Mar 2014 - Oct 2014Marketing AssistantDay to day activities are to give an insightful input into the strategies used in several areas, including:- Social media strategy- Emarketing campaign (email marketing) - Mail Chimp trained- Ad hoc duties- Market research- Traditional advertising- Networking- Affiliate Marketing- Developing client referrals and cross selling- Maximising the website - New client development Vimals day to day activities are to give an insightful input into the strategies used in several areas, including: Social media strategy, traditional advertising, networking, affiliate marketing, developing client referrals and cross selling, maximising the website and SEO and new Client Development. Activities include researching the market on the web to find current information to feed to Clements Retail social media partners. Speaking to new clients to find potential new customers, and helping to establish any new ideas or strategies Vimal can bring into the business. Clements have a range of experience working with high end clients, dealing with quality industry leading brands all over the world such as: - Alexander McQueen- Christian Louboutin- Samsung- Blu by Sky Cig- Heinz- Michael Kors- Onken- Nespresso- Urban Outfitters - Moshi Monster Show less
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Dunelm (Soft Furnishings) Ltd
Oct 2014 - Feb 2015Marketing Assistant (Fixed Term Contract)Researching, investigating and proposing new business initiatives such as CRM and B2B. Co-ordinating with other departments to ensure information, potential, limitations and processes are captured in order to gain a full understanding of delivery requirements. Help support the running and delivery of promotional activity and projects/trials within our stores. Duties ranged from producing weekly and daily reports, writing briefs and producing artwork for POS, tickets and organising the production, sign off and dispatch of creative materials with our in house Print Managers and internal colleagues.Day to day activities and skills: - Good PC skills including Word, PowerPoint and Excel.- High attention to detail.- Ability to work under pressure and to tight deadlines, prioritising workload. - Proactive, solution solving, strong organisational skills and appreciation of deadlines.- Ability to work as part of a team as well as individually using my own initiative.- Knowledge of print processes- CRM Marketing- Investigating and exploring new opportunities.- Ad hoc duties- Use of interpersonal and communication skills, able to build relationships and work with external agencies and internal departments. Show less

Tobermore
May 2015 - Apr 2021Now promoted to Regional Specification Manager, my time is also shared helping develop the wider specification team through coaching, mentoring and management duties in a series of ways.Helping with Mananging team members within the South East. Covering the East and West Midlands I predominantly deal with landscape architects, architects, engineers, and local authorities working on all sectors. While promoting Tobermore's paving and walling products, my role helps make the specification of hard landscaping a more fluid process, by providing technical advice, helping in the formation of a technical specification and also providing credibility to help justify the product desired for the specific project.Key skills include: Coaching, mentoring, management, sales management, leadership, account management, personal organisation, brand communication, marketing strategy, marketing communication, relationship building, interpersonal skills, great communicator and strategic planning for new opportunities and business growth. Show less Now promoted to Senior Specification Executive my time is now shared helping develop the wider specification team through coaching and mentoring in a series of ways. Mentoring/Managing 2 members of staff within the Midlands. Covering the Midlands I predominantly deal with landscape architects, architects, engineers, and local authorities. While promoting Tobermore's paving and walling products, my role helps make the specification of hard landscaping a more fluid process, by providing technical advice, helping in the formation of a technical specification and also providing credibility to help justify the product desired for the specific project.Key skills include: personal organisation, brand communication, marketing strategy, marketing communication, relationship building, interpersonal skills, great communicator and strategic planning for new opportunities and business growth. Show less As a Specification Executive, I primarily work with Architects, Landscape Architects, Engineers, and Local Authorities. I provide information and technical support regarding Tobermore's products. This can be carried out through one-on-one meetings or group presentations. I also present RIBA approved CPD’s.I cover the Midlands area where my aim is to promote Tobermore's world-class paving and walling products. Key skills include: personal organisation, brand communication, marketing strategy, marketing communication, relationship building, interpersonal skills, great communicator and strategic planning for new opportunities and business growth. - Setting up meetings with our key accounts- Ensuring my clients always get the best service by going the extra mile and doing what is needed - Providing large group presentations in the form of CPD's- Giving technical support provided on a project specific basis. Bespoke designs provided via third party engineers Show less
Regional Specification Manager
Apr 2019 - Apr 2021Senior Specification Executive
Apr 2017 - Apr 2019Specification Executive (Midlands) Graduate Position
May 2015 - Apr 2017

Sika
Apr 2021 - Nov 2022Area Sales Manager - Concrete & Waterproofing East and West MidlandsSales of admixtures into the concrete and waterproofing market, account management, complaint resolution, generating new business, providing technical advice and overseeing product trials.Also, specialist in watertight concrete, covering the design, specification and supply of watertight concrete systems. I liaise with contractors, suppliers, engineers and architects to specify the most appropriate waterproofing solutions for any project.Daily use with Microsoft Excel, Salesforce and CRM systems. Customer types - working with a mixed RTM including Bulk cement users/ Manufacturers (manufactures of Readymix, Precast, RTU Mortar, Dry-Silo, and Site batch operations such as Hanson, Cemex, Tarmac & independents), Specifiers (Architects and Civil engineers) and Contractors. Conducting CPDs and manage specification from inception to completion.Key skills include: Forecasting, business analysis, consumer strategy, sales management, account management, personal organisation, brand communication, marketing strategy, marketing communication, relationship building, interpersonal skills, great communicator and strategic planning for new opportunities and business growth. Show less

EH Smith Architectural Solutions
Nov 2022 - nowSenior Specification Consultant - Midlands- Strategic focus on heading up a region - Midlands with brick/facade specifications- Provide accurate monthly contracts lists indicating anticipated profit and turnover forecasts- Ensure close liaison with colleagues to secure orders obtained from specifications- Develop a structured lead chasing process - Show a keen awareness of margin and all new sales opportunities- Ensure professional relationships with suppliers representatives are maintained brick matches when required- Continually develop new customer baseKey skills include: Specification sales, sales management, account management, personal organisation, brand communication, marketing strategy, marketing communication, relationship building, interpersonal skills, great communicator and strategic planning for new opportunities and business growth. Show less

Marshalls plc
Apr 2025 - nowSpecification Manager - MidlandsCovering the East and West Midlands I predominantly deal with landscape architects, architects, engineers, and local authorities working on all sectors. While promoting Marshall’s products, my role helps make the specification of hard landscaping a more fluid process, by providing technical advice, helping in the formation of a technical specification and providing credibility to help justify the product desired for the specific project.• Strategic focus on heading up a region - Midlands with specifications• Provide accurate monthly contracts lists indicating anticipated profit and turnover forecasts• Ensure close liaison with colleagues to secure orders obtained from specifications• Develop a structured lead chasing process • Show a keen awareness of margin and all new sales opportunities• Ensure professional relationships with suppliers representatives are maintained brick matches when required• Continually develop new customer baseKey skills include: Specification sales, sales management, account management, personal organisation, brand communication, marketing strategy, marketing communication, relationship building, interpersonal skills, great communicator and strategic planning for new opportunities and business growth. Show less
Licenses & Certifications

School of Waterproofing
Phil Hewitt AssociatesJul 2022
Ethical Negotation
Pareto LawMar 2016
Account Management
Pareto LawFeb 2016
Waterproofing Awarenes
Property Care AssociationJun 2021
Advanced Concrete Technology
SikaJul 2022
Fundamentals of Sale
Pareto LawJun 2015
Live Telephone Selling
Pareto LawJul 2015
High Impact Presenting
Pareto LawSept 2015
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