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Sandip Dutta

Sandip Dutta

Senior Quality Analyst

Followers of Sandip Dutta80 followers
location of Sandip DuttaBengaluru, Karnataka, India

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  • Timeline

  • About me

    Senior Operation/Quality Analyst in Insurance and Banking/Retirement Industry.

  • Education

    • Institute of Management Technology, Ghaziabad

      2018 - 2019
      Master of Business Administration - MBA Business Analyst

    • Bangalore University

      2006 - 2010
      BCA COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

  • Experience

    • Gallagher

      May 2013 - Dec 2017
      Senior Quality Analyst

      >Communicating with CSR in case of any discrepancy through emails.>Ensuring that the issued certificates are dispatched with 100% quality to the client.>Issuing certificates based upon the document provided by the client.>Preparing the Production & Quality output report for Certificate department on Daily, Weekly, & Monthly basis.>Updating SOP’s and types of error’s from time to time considering the scenarios of Client escalations.>Creating Masters/Templates as per the policy limits and client requirements. Show less

    • Great-West Investments

      Jan 2018 - now
      Senior Process Analyst

      > Maintain strong internal controls for payment and safeguarding against losses>Responsible for maintaining record of outstanding checks and determine when the amounts need to be reported>We handle rolling- in funds and post into the stock market as per participant instructions>Maintain participant loans and apply in towards participant loan account>Review duplicate payment information to determine and take action by informing appropriate departments to collect overpayments Show less

  • Licenses & Certifications

    • Domain Certification on "General Liability"

      Gallagher
      Apr 2015

  • Honors & Awards

    • Awarded to Sandip Dutta
      Best Kaizen Award Gallagher Nov 2016 PRODUCTION COUNT OF THE REQUESTS ON DAILY BASISWe used to receive more than 150 requests a day and on a daily basis we need to generate report to find out actual count of the Received, Completed and Carry Forward requests. A particular format was followed while sending the report. Generating report from the Master Tracker and takes out all the unwanted data, filter with dates and time, arranged by columns and rows, consumes much time. Also, there is chance of mistake. Spreadsheet was… Show more PRODUCTION COUNT OF THE REQUESTS ON DAILY BASISWe used to receive more than 150 requests a day and on a daily basis we need to generate report to find out actual count of the Received, Completed and Carry Forward requests. A particular format was followed while sending the report. Generating report from the Master Tracker and takes out all the unwanted data, filter with dates and time, arranged by columns and rows, consumes much time. Also, there is chance of mistake. Spreadsheet was manually formatted. By creating the macro will help the reviewers to generate the report easily and flawlessly. This will in turn save time. Show less
    • Awarded to Sandip Dutta
      Spot Light Award Gallagher Feb 2013 Great performer with 100% productivity and accuracy.