James Brennan

Experience

• 

  Browns Department Stores

  Mar 2015 - Sept 2016

  Waiter
• 

  Npower Business

  May 2017 - Aug 2019

  Specialist Advisor

  Specialist advisor within the Business Movers Success Team based in Leeds. I perform a timely and accurate change of occupancy, when business owners move in and of their business premises finalising their account and prepare their closing invoice.- Subject matter expert in all areas of Change of Occupancies for SME Business Customers, including complex billing and metering, ensuring a change of ownership is a seamless transaction, complementing the Customer Journey.- Fully competent in all Npower computer suites. I have also helped to develop and create a solution that will support the business as we move forward within a challenging market, Npower Chatter pages. I have an excellent level of ability in all Microsoft & Excel applications.- Several Shining Example, which is a recognition scheme within Npower where you are rewarded for performance above and beyond my normal role, I have received several of these from both peers and managers for my ability to coach and support new colleagues within my business area.- Fantastic stake holder management with other areas within the business, helping to create a seamless Customer journey, by aligning processes within Npower to ease transactions within our Customers life cycle; debt management.- Pride myself on my performance and I am consistently above average, achieving in excess 150% to target on most days.- Designed and implemented a Standard Operating Procedure (SOP) for several of our complex processes, helping to ensure we all have a detailed way of working giving consistency to both myself and my peers.- Responsible for the training and up-skilling of my peers in more complex accounts and processes. This requires me to have strong people skills and the ability to build rapport with new starters quickly so that they can build up the required knowledge database. Show less

• 

  Pace Comms

  Jan 2019 - Jan 2019

  Placement Student

  I spent a week placement working within a professional marketing agency. I was introduced to all areas of the industry including account management and creative design.- Shadowed members of the accounts management team to see how events are organised as well as how accounts are run.- Researched and produced press releases for company clients.- Worked within the digital department to create blog posts and content for the Pace Communications website.

• 

  Hull FC

  Feb 2019 - May 2019

  First and Reserve Team Reporter

  Worked as part of the Hull FC media team for the 2019 rugby league season. Responsible for the reporting of first team home fixtures and reserve team fixtures both home and away.

• 

  Canal Toys

  Aug 2019 - Mar 2020

  Digital Marketing Executive
• 

  Bayliss Mobility

  Jul 2020 - Jan 2021

  Digital Media & Marketing Assistant
• 

  A B Graphic International

  Jan 2021 - now

  Established in 1954, ABG is a market leader in digital finishing equipment. The company has over 400 employees worldwide, with more than 200 employed in the UK. During the course of their 66 years of business, ABG has installed over 11,000 machines worldwide for 2,500 customers.With each site being a centre for excellence for a specific range of products, ABG has manufacturing facilities in the UK, Germany and Spain. Sales and service offices are located in the UK, Germany, USA, France, Holland and Spain, and with a worldwide network of distribution partners, ABG is well placed to provide comprehensive support to businesses globally. Constantly innovating and seeking opportunities to improve efficiencies and workflow for their customers, ABG’s recent acquisition of Girona-based Enprom Solutions, has added a wide range of flexible packaging products to their expanding portfolio. Show less

  • Sales Executive & Product Manager

    Feb 2023 - now

  • Marketing Executive

    Jan 2021 - Feb 2023