Ram Chamariya

Experience

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  Celebrity Resorts

  Jan 2001 - Aug 2003

  Customer Service Executive

  1. Responsible for guest relations in the club2. Responsible for achieving sales target3. Taking appointments with individuals and corporate4. Quality coordination both internal and external 5. Taking care of all events going on club

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  Jet Airways

  Sept 2003 - Oct 2007

  Sr.Customer Service Executive

  2 Daily Reports: Leave management; attendance; daily productivity report; agent efficiency report;3 Weekly Reports: Passenger review and Duty Manager review reports.4 Monthly Reports: Absenteeism tracker; one on one agent feedback report; customer review and Duty Manager review reports; performance & quality report;5 Identifying passengers need and help satisfy them through high standards of customer service.

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  Kingfisher Airlines

  Oct 2007 - Mar 2013

  Airport Manager

  Identified and made recommendation for process improvements. • Oversaw the implementation of organizational policies and procedures. • Monitored the performance of personnel to ensure a productive work environment. • Managed the HR function in the areas of staffing and training. • Motivated employees to achieve personal goals and to consistently meet expected Quotas. • Built a teamwork environment that encouraged hard work and collaboration. • Ramp functions as per rules of DGCA and BCAS.• Ensured workflow efficiencies, customer service excellence, and quality assurance.• To be responsible for on time performance and provide efficient customer service. Show less

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  IndiGo (InterGlobe Aviation Ltd)

  Sept 2013 - Aug 2016

  Manager – Airport operations and Customer Service

  • Responsible for performance (productivity & quality) of the team of 62 direct staff and 92 from out sourced.• Handling complete Airport operations including Administration and Facilities.• Achieving monthly sales target set by HO• Responsible for station performance at both terminal and ramp.• To create a lively and challenging atmosphere.• Customer feedback analysis, service recovery procedures.• Conducting briefings to all the staff on a daily basis, relating to the flight movements of the day and updating all the staff with the new procedures & policies and circulars. Show less

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  Securitas India

  Nov 2016 - Oct 2019

  General Manager Operations
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  Terrier Security Services

  Nov 2019 - Dec 2020

  Zonal Head
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  Securitas India

  Feb 2021 - Sept 2023

  General Manager Operations
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  Guardians Security and Facilities Pvt Ltd

  Aug 2023 - now

  AVP - Sales & Operations

  20 years of extensive experience and motivated professional with a Security and Customer service background. A clear and effective decision-maker accustomed to operating under the considerable pressures of time and budget. I have been a strong strategic leader with a proven track record of operational excellence and people management.