Sayan Sen

Experience

• 

  Wipro

  Jun 2022 - now

  1)Accessing the sites using the remote desktop to assist with site configuration and troubleshooting.2) Reconciling the sales data of a site in case of discrepancies coordinating on the projects for productconversion and loyalty configuration 3) Assisting level one agents with project details and update4) Preparing daily data for the ongoing project for client presentation5) Attending clients meeting and project team meeting in regards to project changes and updates6) Providing application support and application testing for issues related to loyalty7)Providing support in escalation mails and outage mails by coordinating with various sites and clients. Show less

  • Subject Matter Expert(SME)

    Nov 2023 - now

  • Retail help desk analyst- Technical support and Frontline analyst

    Jun 2022 - now