Nael ..

Experience

• 

  Alpha Hub

  Sept 2015 - Apr 2016

  Network Engineer - Intern

  • Configuring CISCO Switches, Routers, wireless LAN controller and access point.• Implementing, maintaining, supporting, developing and, in some cases, designing communication networks within an organization or between organizations using CISCO Unified Communication systems.• Responsible for creating operating system, virtual machine, and integration between UC systems (CISCO call manger, CISCO unity connection, CISCO IM and presence, and UCCX contact center).• As a System Engineer builds and maintains CISCO Network solutions for an organization.In this intermediate-level position, I will be developing networks for company’s systems/projects and handling any technical problems that arise. In addition of designing and ordering costumers needs.• Routing Protocols (OSPF , IS-IS , EIGRP , BGB ).• Data-center network designing and installation.• Creation of IP address Schemes for Campus network. Show less

• 

  Golden Tulip Airport Amman

  Sept 2016 - Jun 2018

  Technical Support Specialist

  • Lead effort to migrate old hotel systems & hardware to new hardware servers hosting a virtual technology servers, new storage system & new hotel operational systems.• Suggesting and providing IT solutions to business and management problems.• Managing user accounts, permissions and passwords for the front & back office systems.• Windows 2008 R2 server setup, group policy, active directory and administration.• Network Administrator.• Providing training and technical support for users with varying levels of IT knowledge.• Worked with 3rd Parties companies.• Good communication with employees and customers.• Handling customers inquires and requests; First level troubleshooting; Maintain customer service interaction over the telephone according to company policies & guidelines, Serve customers through multiple communication channels, primarily by telephone, email and web chat, Ensure the quick and efficient Resolution of customers queries, Communicate with the customer to update with accurate information.• Backup and restore management; working on Symantec backup exec to manage backup, restore, and disaster recovery. Show less

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  InhouseCIO, LLC

  Jun 2018 - now

  • Implementing stacks of Microsoft 365 Security and Compliance tools to ensure that BP meets compliance standards.• Onboarded 5000+ laptops, non-persistent and persistent VDIs into Defender for Endpoint, and assigned Anti-virus, ASR, firewall and EDR policies to them.• Connected defender for endpoint to enable advanced security hunting while leveraging logic apps and automation capabilities.• Completed Cloud App Security deployment from start to successful completion.• Setup Security and compliance center to extend Information Protection and Data loss prevention policies and labels to data in cloud repositories.• linked defender for endpoint also to enhance shadow IT security.• Microsoft Information Protection: Deployed Information Protection and Data loss prevention.• Implemented high availability with Azure Classic and Azure Resource Manager deployment models.• Completed new Azure Active Directory single sign-on (SSO) configurations, troubleshoot Azure AD Sync connector, and managed Azure Federated SSO connections. Show less Help Desk Specialist Engineer:• Providing IT Support services for Several Companies and institutions located in Chicago\USA. • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems as: Windows Server, 2008, 2012, 2016, 2019, MS Exchange, Office 365 and Azure. • Troubleshoot and Fix Microsoft product, MS office, Windows OS 7, 10 and 11. • IT consultation and Network Planning and configuration: WAN and LAN connectivity, routers, firewalls (SonicWall, Sophos), and security. • Identifies, researches, troubleshoots and resolves technical problems that employee may encounter.• Experience with roll-out of new systems and upgrades.• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. • Provide network users with technical support and communicates changes effecting the operation of the information systems.• Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.• Provide formal/informal training for client/colleagues if required.• Build Group Policy Objects for certain departments as needed.• Configure, deploy, and troubleshoot Lenove, HP, Dell and Apple devices. • Build technical documentation and contributing to our confluence knowledge base.• IT asset procurement for equipment in company. • Maintain software and hardware inventory.• Designed template guide for external users to have access to the new phone system.• Collaborated ideas to organize the data center for IT equipment.• Utilize a web-based ticketing system for ticket maintenance, escalation, and tracking.• Ensure all support is completed within set Service Level Agreements (SLA).• Microsoft Office 365 & Azure Administration.• Diagnosed Adobe, Nitro, Microsoft and various other software issues.• New employees trainer. Show less

  • Cloud Support Engineer

    Aug 2022 - now

  • Help Desk Specialist

    Jun 2018 - Aug 2022