Abdul Azim

Experience

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  South West London and St Georges Mental NHS Trust

  Jan 2006 - Aug 2006

  I.T Technician, 1st line and 2nd line support

  • Junior desktop support analyst • Supporting 50 Sites including GP offices, Surgeries, Clinics and Hospitals• Worked on the RIO roll out deploying desktop PCs and peripherals to support the new software • General hardware builds and maintenance

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  Computacenter

  Aug 2006 - Aug 2007

  BlackBerry Engineer, 1st line and 2nd line support

  • BlackBerry engineer for Computacenter located on site at Barclays Capital• Provisioning of BlackBerry's to customers and provide training at desk• Served a 4 week secondment with the messaging team to migrate a large number of customer to the new BlackBerry Enterprise Server

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  Barclays

  Aug 2007 - Jan 2010

  Remote Working Engineer

  • BAU support and responsible for deployment of RSA Tokens and Laptops. • Laptop rebuild and troubleshooting• 1st line support for connectivity issues• Large scale Laptop deployment for training and offsite projects• Hardware diagnosis and hardware upgrades of laptop• Deployment of RSA tokens

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  HP CDS

  Aug 2010 - Dec 2015

  Hardware Engineer

  • Hardware engineer supporting the front office and back office at Barclays• Provide quality customer service to the trade floor users• Pick up tickets within 15minutes and resolve in 2hrs• Monitor the service now incident queue• Worked projects involving screen refresh , memory upgrades, rebuilds, thin client rollout and Win7 rollout• Worked on projects on weekend and out of hours which included office moves and rollouts. • Occasionally worked in the data centre to support business continuity testing. Show less

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  Santander UK

  Dec 2015 - Sept 2021

  Trade Floor Support Team Leader

  • Trade floor engineer and team lead managing 5 engineers• Dealing with day-to-day management of calls and escalations• Scheduling out of ours work and planning of desk moves and any emergency work• Organising shifts, holidays, absences and planning of resources. Heading team meetings and implementing best practice in workplace • 2nd line duties include troubleshooting market data applications such as Bloomberg and Reuters• Dealing with and troubleshooting broker apps and java issues such BGC, ICAP, 360T• Carryout 1st line exchange server duties include mailbox size increase, permission revoke and DL maintenance • Other duties include maintaining desktop wiki and maintaining the SharePoint knowledgebase• Liaising with multiple teams to find a root cause of issues and feeding back to service management Show less

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  HCL Enterprise

  May 2022 - Dec 2022

  Trade Floor Engineer

  • Worked on the Windows 10 Refresh DaaS Project (Desktop as a Service)• Profile capture and profiling of over 4000 devices working in a team of 8 people• Arranging UAT and sign off after deployment, post migration support• Floor walking and providing support• Troubleshooting market data, broker Java apps and MS Office apps• Monitoring and resolving service now incidents onsite and remotely