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Jasper Arthur A.

Jasper Arthur A.

Sales Assistant

Followers of Jasper Arthur A.117 followers
location of Jasper Arthur A.Moncton, New Brunswick, Canada

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  • Timeline

  • About me

    BPO

  • Education

    • Ateneo de Davao University

      1997 - 2001
      Bachelor of Science in Commerce Management Accounting

      Activities and Societies: Section Class President and On-the-Job Training Head.

  • Experience

    • Philips Lighting

      Jul 2001 - May 2002
      Sales Assistant

      -Data gathering, sales monitoring and promo implementation within 5 cities in the region with 4-6 distributor branches per city and 10-15 agents per distributor.

    • People Support (Philippines), Inc.

      Aug 2002 - Jul 2004
      Electronic Representative

      -Serve as a travel agent for a US-based company Expedia.com. -Conduct team trainings on product updates and product basics to new hires.

    • Shell

      May 2005 - Sept 2009
      Customer Relations Coordinator

      -Handle order taking and processing, delivery scheduling, invoicing, payment tracking, inventory monitoring and customer complaints. -Coordinate with customers, sales team, plant people, vendors and other third parties to ensure proper business continuity.

    • Singtel

      Dec 2010 - Dec 2014
      Senior Customer Service Officer

      -Part of Land Transport Authority’s (LTA) outsourced call centre operations who attends to public enquiries.-Oversee the daily functions of the email team.

    • Land Transport Authority (LTA) Singapore

      Feb 2015 - Sept 2023
      Executive Principal

      -Appointed as Deputy Team Supervisor. Manage Quality Service Management Hotline operations such as scheduling, call auditing and coaching for a team of 5 agents.-Manage public feedback from emails, website, mobile app and call centre.

    • Lush Fresh Handmade Cosmetics North America

      Nov 2023 - Jan 2024
      Seasonal Sales Associate

    • Tech Mahindra

      Jan 2024 - Dec 2024
      Associate Customer Support

  • Licenses & Certifications

    • Verified International Academic Qualifications

      World Education Services
      May 2019
      View certificate certificate

  • Honors & Awards

    • Awarded to Jasper Arthur A.
      Quarterly Service Award July-Sep 2014 Land Transport Authority Singapore Nov 2014 The service award is a corporate-wide recognition of the awardee's consistent outstanding and exemplary service performance which plays a valuable part in propelling LTA's service standards to greater heights.
    • Awarded to Jasper Arthur A.
      Top Hotline Performer 2013/2014 Singapore Telecommunications Limited Sep 2014 Given to an employee who consistently achieves top scores on Quality Audits, Customer Service, Schedule Adherence and Teamwork.

  • Volunteer Experience

    • Volunteer (Singapore Chapter)

      Issued by Gawad Kalinga Community Development Foundation on Dec 2014
      Gawad Kalinga Community Development FoundationAssociated with Jasper Arthur A.