Liam Kreider

Liam Kreider

Shift Team Lead

Followers of Liam Kreider118 followers
location of Liam KreiderColumbus, Ohio, United States

Connect with Liam Kreider to Send Message

Connect

Connect with Liam Kreider to Send Message

Connect
  • Timeline

  • About me

    Currently leading efforts on AI chatbot integration for internal and customer facing support.

  • Education

    • Mount Vernon Nazarene University

      2013 - 2017
      Bachelor of Arts - BA Fine and Studio Arts
  • Experience

    • Starbucks

      Jun 2017 - Aug 2018
      Shift Team Lead
    • BARK

      Aug 2018 - now

      Validating, testing, and reporting on the customer experience with AI chatbots, overseeing small team of auditors, and rolling out new customer and internal AI solutions. Also maintaining AI knowledge base, researching and implementing AI chatbots for customer service employee support, creating AI personas, writing verbiage, and auditing AI interactions for QA.

      • CX AI Program Supervisor

        Aug 2023 - now
      • Training Specialist

        Sept 2020 - Aug 2023
      • Customer Service Specialist

        Aug 2018 - Sept 2020
  • Licenses & Certifications