Deep Enrich
Liam Kreider
Shift Team Lead
118 followers
Columbus, Ohio, United States
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About me
Currently leading efforts on AI chatbot integration for internal and customer facing support.
Education
Mount Vernon Nazarene University
2013 - 2017Bachelor of Arts - BA Fine and Studio Arts
Experience
Starbucks
Jun 2017 - Aug 2018Shift Team Lead
BARK
Aug 2018 - nowValidating, testing, and reporting on the customer experience with AI chatbots, overseeing small team of auditors, and rolling out new customer and internal AI solutions. Also maintaining AI knowledge base, researching and implementing AI chatbots for customer service employee support, creating AI personas, writing verbiage, and auditing AI interactions for QA.
CX AI Program Supervisor
Aug 2023 - nowTraining Specialist
Sept 2020 - Aug 2023Customer Service Specialist
Aug 2018 - Sept 2020
Licenses & Certifications
- View certificate
Gladly Routing Logic Certificate Course
GladlyAug 2024
- View certificate
Administrator Certificate Course Gladly Administrator Certification
GladlyAug 2024
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