Elliot Kortenray

Experience

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  Accenture

  Jul 2010 - Aug 2011

  Software Engineer, Products Client

  • I had many roles within Accenture ranging from Junior developer to business consultant• I was required to manage an offshore team for a short amount of time which required strong management skills and full commitment to my work as I would have to attend the office in the early hours• This job helped me gain a great amount of confidence after speaking with the client on regular basis and holding meetings, also I was able to tune my organizational skills even more as deadlines had to be met. Show less

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  Reed

  May 2012 - Oct 2012

  IT ServiceDesk Analyst - Reed

  • Problem solving technical issues over the phone• Ensuring that answers were given in a clear concise manner and quickly enough that the next call can be answered

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  Accenture

  Oct 2012 - Feb 2015

  Client business analyst • Assessing new designs and feasibility • Maintaining relationships with senior stakeholders across multiple regions • Assessing client requirements • Managing client expectations • Performing demonstrations of new and existing functionality to stakeholders• Creating training documentation for new and existing clients Business analyst • Creating wireframes for upcoming features• Prioritising features based on upcoming releases• Writing functional specifications• Performing requirements analysis with key stakeholders• Performing research on upcoming features to ensure they are feasibleLife@ Member• Arranging events for up to 50 colleagues including a sports afternoon to aid team building• Distributing a monthly newsletter • Implemented a weekly football game between Accenture and the client to aid in client contact• Managing the budget for monthly events Show less

  • Lead Business Analyst, Digital Client

    Sept 2014 - Feb 2015

  • Business Analyst, Digital Client

    Aug 2013 - Sept 2014

  • Associate Software Engineer

    Oct 2012 - Aug 2013
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  Kindred Group plc

  Mar 2015 - Nov 2024

  • Led a team of Delivery Managers, Business Analysts, and Project Managers to define and deliver department strategy in collaboration with the CCMO. This included overseeing the integration of key marketing automation and AI platforms, which improved customer engagement and operational efficiency.• Spearheaded changes to the operating model for delivery, resulting in significant improvements in efficiency and the implementation of governance frameworks for long-term success.• Qualified as a leadership coach, mentoring teams and supporting individual development to drive high-performance outcomes and leadership growth.• Collaborated with executives to prioritize and deliver strategically aligned projects across the organisation, optimizing business value and ensuring consistency in execution. Show less • Developed the owned media strategy, defining processes to ensure business continuity and establishing the approach to content delivery and optimization.• Achieved a 50% reduction in SMS spend by adapting the length and characters used in communications, ensuring cost-effective customer engagement.• Led a team of 5 managers across website and campaign management, ensuring the effective delivery of owned media initiatives.• Collaborated with senior stakeholders to present team capabilities and drive key transformative projects to align owned media with overall business goals. Show less

  • Director Commercial & Marketing Business Delivery - Strategy | AI | Transformation | Leadership

    Apr 2022 - Nov 2024

  • Head of Commercial and Marketing Business Delivery – Change | Strategy | Performance | Leadership

    Oct 2020 - Apr 2022

  • Head of Owned Media – Strategy | Cost Efficiency | Business Continuity | Digital

    Oct 2019 - Oct 2020

  • Head of Regional Customer Base Management – Growth | Data | Market Leadership | Customer focus

    May 2018 - Oct 2019

  • Business Analyst Manager

    Jan 2018 - Apr 2018

  • Lead Business Analyst

    Jan 2017 - Dec 2017

  • Business Analyst

    Mar 2016 - Dec 2016

  • UX Business Analyst

    Mar 2015 - Mar 2016
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  Surrey Community Action

  Dec 2019 - Dec 2022

  Trustee – Marketing Strategy | Stakeholder Engagement | Governance | Leadership

  • Provided strategic oversight and guidance to help the charity navigate key decisions related to marketing, engagement, and financial management.• Led efforts to improve outreach through knowledge sharing and upskilling on marketing strategies, helping increase public engagement.• Facilitated key discussions on the organisation’s guidelines for supporter contributions, ensuring transparency and consistency in its strategic direction

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  Self-employed

  Jun 2024 - Sept 2024

  Podcast Host & Producer

  • Documented a 12-week marathon training journey in a weekly podcast.• Co-hosted a podcast, sharing personal experiences and insights.• Edited and produced high-quality podcast episodes.• Planned and organized engaging guest interviews.