Pierre Mendy

Experience

• 

  Africell Telecommunication Company

  Jun 2008 - Jan 2009

  BSS Operator

  My tasks as a Base Station Support Specialist: - Monitored and troubleshooting the network coverage performance in the country- Performed coverage testing and reporting the activities of the network- Customized and aligned any site antenna at default- Set up and configured new base stations- Ran and patched cable from the main base station to the main switch panel for effective communication Show less

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  Trust Bank Limited The Gambia

  Jan 2009 - Feb 2010

  Assistant System Administrator and Database Support Assistant

  My tasks as an Assistant Systems Administrator: - Installed, configured, and administered Microsoft Windows XP,7,8, and 10 - Managed and maintained Microsoft Windows servers 2003, 2008 environment- Assisted with design of system infrastructure and implementation of security- Set up and created profiles for all new users and supported users on usage of the systems- Installed printers, scanners and other devices Show less

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  Skye Bank Plc Gambia

  Feb 2010 - Oct 2011

  System Administrator and Business Application Support

  My task as a System Administrator and Business Application Support:- Installed, configured, and administered Microsoft Windows XP,7,8, and 10 - Managed and maintained Microsoft Windows servers 2003, 2008 environment- Designed the system infrastructure- Implemented and administered security- Set up and created profiles for all new users- Installed printers, scanners and other devices- Trained and supported users on the day to day usage of the systems- Troubleshooting networks issues. Show less

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  Ecobank Gambia

  Oct 2011 - May 2016

  Database Administrator and Business Application Support

  My tasks as a Database Admin: - Analyzed, developed, monitored and maintained the bank’s database- Monitored and maintained core banking application software- Assisted with database design and development- Designed and implemented maintenance and backup procedures- Created reports for mid-level and upper management- Provided user training, support and feedback

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  Johnson County Community College

  May 2017 - May 2019

  Client Technology Technician

  My work as a client support in the technology department.• Proficient in Support of Office 365 Products and Azure• Configures, installs, monitors, and maintains office and public use hardware and software technologies.• Provides maintenance and support for basic client hardware and software technologies and physical moves.• Assists with compliance remediation of office and public use technologies• Develops and execute test conditions to produce expected results based on application and user interface requirements • Participates in the development of hardware and software office technology standards and operating procedures that meet the business needs of the organization and increases workforce efficiencies• Produces and communicates status of deliverable relative to milestones, variances, open issues to designated Sr. Client Technology Analyst• Prioritizes, plans, and completes work to meet established objectives• Identifies support resolution trends and recommends remediation• Creates, maintains, modifies technical knowledge articles, solutions and procedural documentation • Participates in the testing and evaluation of new hardware and software technologies as well as implementation of prototypes and proof-of concept solutions• Performs other duties as assigned Show less

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  Flex Networks LLC

  Aug 2019 - May 2020

  Network Engineer

  • Designing and implementing new network solutions and/or improving the efficiency of current networks• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP• Procuring network equipment and managing subcontractors involved with network installation• Configuring firewalls, routing and switching to maximize network efficiency and security• Maximizing network performance through ongoing monitoring and troubleshooting• Arranging scheduled upgrades• Investigating faults in the network• Updating network equipment to the latest firmware releases• Reporting network status to key stakeholders Show less

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  Zoom

  May 2020 - now

  Work as a team to provide quality IT support services to users worldwideInstall, configure, maintain, repair, and dispose computer hardware, software, printers, desk phones, mobile devices, and similar peripheralsResponse to service issues, requests, and tasks based on priorities and established service level agreementEducate users on IT best practices. Understand their requirements and provide appropriate solutionsAdminister user access to IT systems/applicationsComprehend policies, standards, and follow procedures such as incident, service request, change, asset management. Provide input to management team on improving themMay contribute to the knowledgebase to enhance the self-help information available to users and team membersMay require lifting or carrying equipment up to 30 lbsHandle unforeseen situations and come up with logical solutions to these problems Show less Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels;Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions;Provide ideas and assist with creation of documentation and training material for external and internal Support Center content;Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers, team members, and engineers;Stay familiar with all of Zoom’s products, offerings, and integrations as well as those of software and hardware competitors and partners in the industry. Show less

  • IT Support Analyst

    Jun 2022 - now

  • Technical Support Engineer

    May 2020 - Jun 2022