Keith Rhodes

Experience

• 

  Commerce Title Company

  Jun 2002 - Apr 2006

  Escrow Branch Manager

  Branch Management (7 employees).Oversee operations of 3 retail escrow desks.Independent marketing and client relations

• 

  Las Brisas Escrow

  Apr 2006 - Aug 2007

  Operations Manager

  Accounting and Book-keeping (Operating and Trust accounts).Payroll, Vendor Relations, Title Company Relations.Marketing, Web Design, IT System Administrator.

• 

  Prime Healthcare Services, Inc

  Nov 2010 - Feb 2012

  Helpdesk Technician

  Level 1 Support Desk Technician.Front line Support Request Mitigation.Password Management and Account Maitenance.Remote Desktop/Printer Support.Coordinate with Upper Level Technicians and System Administrators to Troubleshoot/Resolve Mission Critical System Failures.

• 

  Leverage Information Systems

  Jan 2012 - May 2022

  Collaborating with the sales, operations, and development teams; my role as an IP Surveillance Solutions Engineer is both challenging and fulfilling. Drawing on all of my experiences as a support technician, field engineer, and system designer is a daily occurrence. Furthermore, operating in a role that supports both sales and operations teams - my duties require that I exercise many techniques learned during my tenure as a student. As an IP Surveillance Solution Engineer, I am truly challenged to exercise my skills in both the technical and business management disciplines to contribute to the strategic, operational, and business development goals of my organization.Strategist: Collaborate with the IP Surveillance Practice Manager, software, and hardware development teams to position development efforts to best suit the requirements and expectations of our partners. Plan software development roadmap to include features and functional improvements based on direct feedback from system users and administrators. Design and deliver hardware with the specifications that satisfy the unique needs of municipal surveillance practitioners. Operations Specialist: Provide oversight and support to the operations team as required. Directly participate in high level troubleshooting endeavors – working directly with the customer and support team to resolve advanced municipal surveillance challenges. Liaison between support and development teams, securing direct support from the software/hardware development teams as necessary.Business Developer: Author marketing materials to effectively communicate our mission, goals, and methodologies to municipal surveillance stakeholders. Provide strategic support to municipalities by offering insight regarding best practices, successes and failures through experience as an IP surveillance field engineer, system design engineer, and solutions architect. Provide ongoing support to partners through system user/administrator training. Show less Design, deploy, and maintain robust citywide IP based video surveillance systems.Act as immediate contact to customer POCs: gather project requirements, assess and manage customer expectations, interface with project management team to mitigate risk and scope creep.Provide field leadership, giving direction to engineering and installation technicians. Identify and resolve project changes/unknowns in a timely and effective manner.Train and mentor new engineers in the methodology and best practices of IP Surveillance engineering.Develop best practices for Engineering Team and implement as group SOPs.Assist Hardware Development Team through bench/field testing of proposed equipment additions/changes.Assist Software Development Team through bench/field testing proposed software operation/feature changes.Advanced system and network troubleshooting.Create and maintain complete system/network documentation for internal use in addition to project deliverables.Routing/Switching, hardware support, application support, system design and administration.Storage Area Network, Linux Server, Windows Server 2k3/2k8/2k12, Windows Desktop XP/7/8/8.1.Microsoft Visio, SQL Server, Cisco IOS, Juniper JunOS, Mikrotik RouterOS, Ubiquiti AirOS, Firetide HotView Pro, IndigoVision Control Center. Show less

  • IP Surveillance Soultions Engineer

    Jan 2016 - May 2022

  • IP Surveillance Engineer

    Jan 2012 - Jan 2016
• 

  Hanwha Vision America

  May 2022 - now

  • Lead Field Application Engineer - US WEST

    Mar 2024 - now

  • Field Application Engineer

    May 2022 - now

  • Field Application Engineer

    May 2022 - Mar 2024