Heidi Bentz

Experience

• 

  Sauder Woodworking Co.

  May 2010 - Aug 2010

  Factory Worker - College Summer Help

  Worked on a final assembly packing line

• 

  Miami University

  May 2011 - May 2012

  Managed and supervised 100 studentsTrained students on various job skills and positionsDisciplined students as neededWorked managers, full-time employees, and student employees on a daily basis Trained students on various customer service platformsCollaborated with group leaders and assisted in organizing conference events on campusParticipated in meetings and focus-group sessions related to guest/group arrangements and planningWas responsible for ensuring a positive experience for guests during their stay on campus

  • STUDENT MANAGER

    Sept 2008 - May 2012

  • SENIOR STAFF

    May 2011 - Aug 2011
• 

  Lerner, Sampson & Rothfuss

  Oct 2012 - Nov 2012

  Billing Clerk
• 

  Luxottica

  Jan 2013 - Apr 2013

  Compliance Auditor

  Performed client and claim audit to ensure provider, client, and member payment complianceCompleted client-specific compliance reports for quarterly and monthly reporting

• 

  Magellan Health

  Jun 2013 - now

  - Directed the planning, execution, and closing for audit projects, including development of audit objectives and scope, audit testing plans, supervision of staff, and coordination of project deliverables.- Displayed teamwork, integrity, and leadership, by supporting and valuing others' contributions and fostering innovative and team-oriented work environment.- Communicated up, down, and across the organization to aid in the effectiveness of the audit organization.- Developed and coached audit team by providing project assignment and guidance, real-time feedback and formal assessment, and support for auditor skills and training.- Consulted on audit projects or other business team projects for insight into efficient and effective IT systems, security, and processes.- Directed consultant teams during the execution of contracts to perform audit projects, including monitoring hours/dollars spent, providing timely and relevant communication, and engaging with IT organization. Show less - Developed in-depth understanding of the IT organization, business organizations, and the healthcare industry .- Developed strong critical thinking and analytical skills to identify risk and internal controls to determine gaps in current processes and propose improvements in process efficiency, effectiveness, and security.- Sought coaching and development from direct manager and outside mentors, who helped me gain comfort leading meetings, working with remote team members, and seeing the "big picture".- Collaborated with various IT and Business teams to foster cooperation with and understanding of internal controls to improve qualitative and quantitative performance.- Expanded use of data analytics to assess larger populations of audit logs, access control lists, and data processing reports.- Led the SOX 404 audit for IT General Controls, working with 4 staff auditors and consulting resources, and in collaboration with the external audit teams, Show less - Learned a lot about healthcare services, pharmacy services, information technology and security, and applied knowledge and critical thinking skills to identify risk and internal controls to improve process efficiency and effectiveness.- Performed risk-based audits - both technical and business process in nature - in accordance with internal auditing standards (IIA, and ISACA).- Performed detailed test work for regulatory audits (SOX, SOC1), assessing end-to-end processes (people, process, and technologies) and preparing concise audit reports with recommendations to management.- Participated and led the planning, execution, and reporting stages of audits.- Executed and expanded use of data analytics for integrated and SOX regulatory audits. Show less

  • Audit Manager

    Dec 2018 - now

  • Information Systems Senior Auditor

    Feb 2017 - Nov 2018

  • Information Technology Auditor

    Jun 2013 - Jan 2017