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William Ivey

Flight Chief, Munitions Test Wing

190 followers

New Braunfels, Texas, United States

Connect with William Ivey to Send Message

Connect with William Ivey to Send Message

Timeline
About me
Proven Operational Manager | Builds and Manages high performing teams that align with company vision.
Education
- Troy University
  2003 - 2005
  Bachelor's Degree Computer and Information Sciences and Support Services 3.97
Experience
- United States Air Force
  May 2005 - May 2007
  Flight Chief, Munitions Test Wing
- Rackspace Technology
  Jun 2007 - now
  Manager
  Leads team of Windows System Engineers supporting Government Services. Responsible for training, coaching, developing and motivating my team to consistent success.Responsibilities included:Recruiting and hiring of team members who manage a 24/7 Work WeekMentors and develops key talent as well as Front Line ManagersManages the development and oversight of required corrective action plans relating to security compliance issuesProvides leadership in the analysis, resolution and maintenance of risks, threats, vulnerabilities and protection requirementsCommunicates directly with business teams and customers ensuring Change expectations are metConducts performance reviews and creates development plans for 24 directs.Authored and collaborates on multiple global process/informational articlesCoordinates technical trainingFunctions as a technical escalation point for customer issuesMonitors and responds to incidents and coordinates resolutions for our customers and support teamsPerforms quarterly readiness exercisesPractices Continual service life cycle improvement through customer feedback. Show less
Licenses & Certifications
- ITIL V3 Foundations
- Network+, A+
- Generative AI for Business Leaders
  LinkedIn
  Sept 2023
  View certificate

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