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Kevin Ngo

Kevin Ngo

Sales Associate

Followers of Kevin Ngo530 followers
location of Kevin NgoSan Diego, California, United States

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  • Timeline

  • About me

    Product Owner @ ISS Market Intelligence

  • Education

    • Mira Mesa High School

      2011 - 2015
      High School Diploma

      Activities and Societies: Cross Country, Track & Field, Interact Club, National Honor Society

    • San Diego Miramar College

      2017 - 2019
      Associate of Science for Transfer (AS-T) Business Administration & Mathematics

    • UC Irvine

      2015 - 2017
      Computer Science

    • San Diego State University

      2019 - 2021
      Bachelor of Science - BS Management Information Systems

      Activities and Societies: Association of Information Technology Professionals (AITP) Major GPA: 3.72

  • Experience

    • Tillys

      Jul 2017 - Sept 2017
      Sales Associate

    • Gyu-Kaku Japanese BBQ Restaurant

      Dec 2017 - Feb 2019
      Host

    • Menya Ultra

      Dec 2018 - Jul 2019
      Server

    • Journeys

      Aug 2019 - Feb 2020
      Sales Associate

      - Drive sales for footwear, clothing, and accessories.- Handle cash and card transactions.- Consistently exceeded sales goals and all categories of the company’s Standards of Procedure.

    • NRS is now COMPLY

      Feb 2020 - Jan 2021
      Technical Support Intern

      Acquired by RegEd in January 2021.

    • SDSU Research Foundation

      Aug 2020 - Jan 2021
      Research Assistant

      - Worked 5 - 10 hours a week while studying full-time.- Assisted professor with data analysis tasks for a research effort regarding the impact of Covid-19 on Airbnb.- Used Excel to analyze and visualize large datasets containing over 1 million records.- Wrote Python code to read/write CSV files and utilized the Matplotlib module to visualize data.- Configured R code to create data visualizations such as interactive maps, bar charts and line graphs.

    • RegEd

      Jan 2021 - Jan 2022

      - Supported Implementation Managers in the implementation of compliance and risk management SaaSapplications.- Managed client SSO implementation process.- Loaded client data using proprietary data management tools and validated the data using VLOOKUP.- Provided product demos and trainings to clients.- Handled product support tickets on Jira.- Updated requirements documentation as needed. - Worked 20 hours a week while studying full-time.- Responded to client calls and emails in a timely, professional manner.- Created Jira tickets, escalated issues to the appropriate internal team, and communicated updates toclients.- Closed out completed cases on Salesforce and ensured resolutions were accurately logged.

      • Implementation Support Specialist

        May 2021 - Jan 2022

      • Technical Support Intern

        Jan 2021 - May 2021

    • ISS | Institutional Shareholder Services

      Jan 2022 - now

      • Product Owner

        Jul 2024 - now

      • Implementation Specialist

        Jan 2022 - Jul 2024

  • Licenses & Certifications

    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Jun 2024

    • Google Project Management Certificate

      Coursera
      Dec 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Kevin Ngo
      AP Scholar with Honor Award CollegeBoard 2014 Attained an average score of at least 3.25 on all AP Exams taken, and scores of 3 or higher on four or more exams.
    • Awarded to Kevin Ngo
      Dean's Honor List San Diego State University Fall 2019, Spring 2020, Fall 2020, Spring 2021

  • Volunteer Experience

    • Volunteer

      Issued by UC San Diego Health on Jul 2014
      UC San Diego HealthAssociated with Kevin Ngo