Olga Friedmann

Experience

• 

  Brownridge YMCA

  Sept 2009 - Aug 2010

  Early Childhood Educator Assistant

  Hired permanently at the YMCA after finishing a school placement internship.•Supervised groups of young children, facilitated activities with safety as priority•Counselled and encourage youth in community based programs to develop more confidence, life skills and self-esteem.•Planned creative and stimulating programs at their level of development; understood cognitive levels.•Provided excellent personal care, activity planning and coordinating outings.

• 

  Baycrest Apotex Centre for Long Term Care

  Jan 2011 - Apr 2011

  Internship

  Gained significant understanding of a group home setting. Provided one-on-one counselling support for clients to enhance their social skills.•Learned how to communicate with people who live with severe forms of Dementia and Alzheimer's and the sensitivity of it.•Created and executed recreational activities so residents could exercise specific muscle groups indoors during fitness classes, as well as took over a bi-weekly floor program and attended weekly programs as support for clients and workers in the home.•Conversed in several languages in a personable manner, while ensuring the safety of everyone.•Developed effective interview skills to determine clients’ needs and case histories – took an interest in each client, tracked client’s behavioural changes and evaluated the effectiveness of the treatment programs. Was indeed an advocate on behalf of clients with their best interest in mind. Show less

• 

  Community Head Injury Resource Services

  Sept 2011 - Apr 2012

  Internship

  Escorted group home residents on community outings; assisting in their transportation, answering their questions, giving clients reassurance and helped re-build self confidence.•Planning and implementing recreational activities and attending to support clients.•Co-lead and planned a weekly program for new clients with the agency's Social Worker.•Became familiar with the agency's Incident Reporting system, understanding what happens behind the scenes in residential settings.•Prepared an ongoing analysis, logged data, and wrote reported summaries about findings on performance levels.•Applied creative problem solving, one-on-one counselling and support. Show less

• 

  Deluxe International Windows & Doors

  Sept 2012 - Oct 2013

  Office Manager

  Supervised all salespeople, and installers of the company, ensuring they are on schedule, attend to all customer needs in an efficient, professional, and friendly manner. •Created daily and weekly reporting on company performance, used to drive future direction.•Worked well under pressure with short deadlines to meet and management expectations.•Responsible for customer service, both via telephone and in-person. •Adapted quickly to change, exemplified a can-do positive upbeat obliging work ethic.•Developed excellent working knowledge of the Microsoft Office Suite. Show less

• 

  SAGECARE, INC.

  Apr 2014 - Jun 2018

  Recreational Therapist

  •Gained first-hand knowledge and standard guidelines in responding to the necessities of individuals and communities.•Trained in Standard First Aid with CPR A + AED.; Facilitated and ran daily recreational programs for seniors living with dementia.•Provided one to one counselling sessions, and individual programs to meet the continuously evolving needs of residents.•Facilitated family visits, while providing support to both family members and residents.•Built and solidified strong relationships with residents and their family members.•Advocated on behalf of residents, including development and enhancement of care plans.•A part of the Joint Occupational Health and Safety committee.•Completion of therapeutic touch training.•Identified strengths, resources, and challenges of individuals, groups, and to assisted them in achieving their personal goals.•Identified current social, economical and political policy systems and their impacts on social service delivery.•Advocated for appropriate access to resources to assist individuals and community groups. Show less

• 

  Circle of Care, Sinai Health System

  Mar 2021 - now

  Social Worker