Hammad Khurshid

Experience

• 

  Ericsson

  Feb 2007 - Jul 2019

  I was working as a BO, MSIP Assurance & Line Manager in Ericsson Pakistan for Warid/Jazz Telecom Managed Services Project. My major responsibilities were to demonstrate the strong leadership skills in below areas being Line & Technical Manager & being CRM/OSS/BSS/VAS Subject Matter Expert:• Provide Technical Assistance to solve the complex network issues in BSS/OSS/VAS domains which also includes Business Configurations issues, operational issues.• Have regular governance meeting with customer.• Develop sales driven mind set to identify new business• Drive Performance & Change Management• Drive competence development• Incident Management & Problem Solving. • Hold financial responsibility for my Cost Centers• Keep a fully motivated team along with their retention plan• Accountable for the stability, availability and quality of dedicated CRM/OSS/BSS, VAS & IT platforms and services. • Managed KPI set by customer and ensured Service Level Agreements between teams.• Provide expert knowledge to solve complex incident or problems.• Evaluate specification of new equipment, Projects, deployments, and vendor proposals.• Vendor management meetings with Ericsson support as well as with 3PP vendors for new products/issues highlights and taking handovers.• Continuous tracking of CRM/OSS/BSS/VAS platforms support upgrades and to design the complex implementation plans Mostrar menos I worked as SA / SI & Consulting in Ericsson Project Team for worked for various customers. As SA/SI I was involved in Charging, Billing, Mediation, Provisioning & VAS projects in Pakistan and outside Pakistan. During these projects my responsibilities were:• Scope definition and design solution offerings; driving end-to-end technical solutions• Analyze customer technology, define business requirements, and participate in risk analysis• Worked with customer on Business configurations.• Work with core3 team on list of potential activities and solutions• Develop technical presentations and proposals, and perform customer presentations• Provide feedback to R&D • Participate in knowledge transfer, documentation, and information sharing • Support pre-sales activities, including pre-studies• Execute integration and migration work along with final customer acceptance Mostrar menos

  • Line Manager / MSIP Assurance & BO Manager IN/VAS

    Jan 2012 - Jul 2019

  • Customer Solution Integrator/Architect

    Feb 2007 - Jan 2011
• 

  Ericsson Digital Services

  Jan 2017 - Jan 2021

  Senior Solution Architect

  As part of Enterprise Architects Group in Ericsson, Responsible for Digital Transformation of Telecom Operators. I was responsible for to give in pre-sales studies & presentations to customers, analyzing, designing, and developing commercially viable end-to-end technical solutions based on the customers’ specifications and business needs. I worked with Sales and Technical teams to develop High Level Design, Statement of Work, Bill of Quantity, and Acceptance Criteria documents. I worked as lead Solution Architect to deliver the project from design, execution till handover phase. DBSS is divided into further 3 Project sections:In DBSS 0.6 Project my main Responsibilities are:1) I was leading Product & Offering Stream, Mediation & Billing, VAS & Roaming Stream in this project.2) I was responsible to drive the workshops with customer Technical & Business teams to understand their requirements, identify the deviation from E/// solution and provide them a viable solution along with presentations which fulfill their requirements. 3) Preparation of SoW, HLD, LLD documents on Confluence as per registered Jira Tickets4) Close co-ordination cross functional teams and with other vendors (QV/Concurrent/Open Code) for the E2E solution development of the products and to achieve the key Program objectives.5) Developing solution Implementation Time Plans & Managing Project financials.6) Building up a team of SA/SIs and lead them in the design, implementation of Business configurations, testing, deployment till the handing over to customer.7) Describes acceptance criteria and defines billable acceptance milestones for the proposed solution and ensures acceptance activities are limited to the Statement of Work. Mostrar menos

• 

  Ericsson

  Jan 2022 - now

  Director Sales Account Management

  I’m working as Account manager/Sales Lead for CMPAK & Telenor/PTCL Pakistan accounts and e& UAE account. My major responsibilities in this role are:- Working closely with KAM/Regional Leadership team for business development in areas of Networks, Digital Services, Managed Services & in New Technologies- Being Account’s Profit & Loss responsible, preparing Account Sales Funnel/Financial Plan as per the opportunities in a local market & aligned my account plan with CU ambitions - Responsible to increase the business volume on on-going business and pursue the new Business Opportunities to meet the sale targets- Responsible to handle the opportunities in an E2E manner, starting from Pre-RFP Engagements, Response to RFP, drive the sales process with all the stakeholder by using Sales force, Tempore, Premium Proposal and CPOR tools till the contract signing and Project completion.- Responsible to drive Core-3 Team and all the support functions in customer engagements which includes Design & Solutions, Contract & Legal, Pricing, Supply & sourcing, Finance, KAM & Commercial teams- Regular customer engagements especially at C-Level & D-Level for new & existing business which includes Planning, Project, Operations, Procurement, Legal and Contract, Finance, Marketing, and Commercial teams- Close coordination with Delivery Team and Solution teams for the new leads in Account- Responsible to drive the Projects governances internally and with customer C-Level & D-Level Mostrar menos