Cassie Erickson

Experience

• 

  Uhmazebowls

  Nov 2018 - Aug 2020

  Shift Lead

  • Trained new employees on current rules and regulations• Punctually opened and closed store to serve to the needs of customers• Lead a team to work efficiently through hectic and stressful situations

• 

  CHP CHAMIONS PROGRAM

  Aug 2020 - Dec 2020

  Program Coordinator Intern

  • Assist with entry of the data from the schools around the county• Help develop the online platform for this transition• Learn the behind-the-scenes of the administrative process

• 

  Florida State University

  Sept 2020 - Dec 2020

  Fan Services Team Member

  • Assist fans with finding the correct gate • Work within a team to ensure game days run smoothly• Assume many different positions throughout every game

• 

  Winston-Salem Dash

  Jan 2021 - May 2021

  Ticket Sales Intern

  • Research and organize sales lead lists• Assist in ticket sales staff projects• Make outbound sales calls to individual buyers

• 

  Perfect Game USA

  May 2021 - Aug 2021

  Tournament Operations Intern

  • Help up to 50 coaches with roster inputs, payments, and schedule request for tournaments• Assist with the planning and execution of showcase events involving over 300 athletes• Perform a variety of administrative duties related to tournament schedules and communication

• 

  Florida State University

  Aug 2021 - Mar 2024

  • Distribute and sell up to 1,000 tickets to Florida State home football games• Provide customer service from the box office at over 75 ticketed sporting events• Respond to up to 50 chats, calls, and emails daily in the ticket office • Distributed tickets to over 150 student athletes and recruits each home football game• Greeted fans at the gate to ensure positive game day experience • Worked in conjunction with compliance to ensure all NCAA rules were being followed

  • Athletic Ticket Operations Representative

    Jan 2022 - Mar 2024

  • Athletic Ticket Operations Intern

    Aug 2021 - Dec 2021
• 

  Seminole Experience

  Sept 2021 - Sept 2022

  Tour Guide

  • Led groups of up to 25 visitors through the athletic venues at Florida State • Memorized and recite facts to inform guests about the history of Florida State• Employed customer service skills to answer questions for guest and ensure they are satisfied

• 

  FLORIDA STATE UNIVERSITY PANHELLENIC ASSOCIATION

  Jan 2022 - Dec 2022

  Director of Recruitment Counselors
• 

  Nashville Predators

  Jun 2023 - Mar 2025

  • Generated over $675,000 in revenue for the 24-25 Season • Advise and accompany customers through the sales and service cycle• Communicate effectively to build relationships and trust with clients • Generated over $155,000 in revenue for the 23-24 Season• Scheduled and managed peers in a leadership role in the Inside Sales program

  • Account Executive

    Mar 2024 - Mar 2025

  • Inside Sales Associate

    Jun 2023 - Mar 2024
• 

  Vivenu

  Mar 2025 - now

  Customer Success Manager