Zainab Almateeq

Experience

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  Saudi Brokers Co. for Insurance Brokerage

  Mar 2023 - Mar 2023

  Insurance Broker

  • Review insurance claims, verify their accuracy, process them promptly, ensure accurate documentation, determine claim eligibility, collaborate with other departments, and process claim payments accurately and on time.• Verify customer documents, ensure consistency and completeness, investigate discrepancies, and maintain secure storage.• Provide timely updates and support throughout the claims process, while keeping customers informed about the status of their claims.• Ensure compliance with claims regulations, conduct comprehensive investigations, seek legal or compliance guidance as needed, and maintain documentation of claim assessments. Show less

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  AlSagr Cooperative Insurance Co

  Mar 2023 - May 2023

  Insurance Specialist

  • Enter customer data accurately, including personal details, contact information, and preferences.• Verify client documents for accuracy and completeness, requesting any missing information promptly.• Collaborate with departments to develop a comprehensive pricing model for brokers, considering market conditions and company goals.• Prepare reports by gathering and analyzing data, presenting findings, trends, and recommendations clearly and accurately.

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  Future Fun Trading Company - شركة مستقبل المرح التجارية

  Jul 2024 - Oct 2024

  Customer Relations & Sales

  • Engaged with customers through various channels (phone, email, social media) to address inquiries and resolve issues.• Providing assistance and solutions to customer issues to enhance satisfaction and loyalty.• Gathering customer feedback to improve products, services, and overall customer experience.• Presenting products or services to potential customers, highlighting benefits and features.• Processed customer reservations efficiently through the online booking system, ensuring accurate data entry and confirmation.• Monitored reservation statuses and followed up with customers to confirm details and provide assistance as needed. Show less

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  مكتب حسن المعاتيق لخدمات ضريبة القيمة المضافة

  Nov 2024 - now

  Assistant Accountant