Raluca Turdean

Experience

• 

  Cluj School of Public Health, Babes-Bolyai University

  Jun 2013 - Jun 2014

  Intern

  •Maintenance of Cluj School of Public Health social media accounts•Dissemination of Center for Health Policy and Public Health project results online•Monitoring feedback received via Facebook•Promotion of Cluj School of Public Health bachelor’s program•Development of activities for treasure hunts and team buildings

• 

  Medical University of Sofia

  Jul 2014 - Sept 2014

  Erasmus student placement

  • Expanding knowledge on the Bulgarian health system• Data entry and analysis for a project on medical home care• Conducting literature reviews on health related topics such as health information technology

• 

  Cluj School of Public Health, Babes-Bolyai University

  Jul 2015 - Oct 2015

  Intern

  •Searching for financing opportunities and identifying appropriate calls to apply for in the area of violence and injury prevention•Designing and implementing treasure hunt and team-building activities

• 

  Yardi

  Nov 2015 - Mar 2017

  Data entry operator

  • Transcribing medical healthcare records to digital format • Verifying data accuracy• Identifying, reporting, and correcting database discrepancies • Creating training materials for transcribing and verifying medical records

• 

  Endava

  Mar 2017 - Nov 2019

  • Responsible for staff development, resourcing, scheduling, and staff performance management • Ensuring the team follows processes and practices as defined by the business• Ensuring that individual and team Key Performance Indicators are achieved • Provide 1st level IT service support• Set up training plans, training sessions and support for new joiners • Engage in quality checks and provide periodic reports of team performance• Assist in team management and ensure quality service is delivered • Provide 1st level IT service support• Maintaining communication among teams and clients• Logging and classifying incidents and requests

  • Service Desk Team Lead

    Jul 2018 - Nov 2019

  • Service Desk Specialist

    Apr 2018 - Jun 2018

  • Service Desk Analyst

    Mar 2017 - Apr 2018
• 

  8x8

  Nov 2019 - Jul 2023

  Handling client escalations, providing regular updates, clarifying next steps and course of action to ensure timely case resolution. Maintaining communication between customer and back end teams, ensuring Jira tickets are accurately updated and progressed.Provide technical and procedural guidance or training sessions as needed to other support engineers.Provide technical case resolution to application and voip related issues. Replicate and troubleshoot customer reported behaviours and ensure cases are escalated accordingly. Show less

  • Senior Channel Support Engineer

    Feb 2021 - Jul 2023

  • Enterprise Technical Support Engineer

    Nov 2019 - Feb 2021
• 

  Archive360

  Jul 2023 - now

  Support Engineer